Teams | Collaboration | Customer Service | Project Management

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SDI: The 5 Service Desk Certifications Levels

In this episode of Ticket Volume, we dive into the world of Service Management Maturity and Service Desk Certifications and levels with three experienced guests: Joshua Nelson, Head of IT Services at Runshaw College; Alex Harding, Director of Technology Experience at Power Design Inc.; and Sarah Jayne Bulley, a dedicated Service Delivery Manager at Euromonitor International.

The Intelligent Canvas Guide to Agile

With the freedom to play, ideate and create, Miro empowers Agile teams to go from idea to structured work more efficiently than ever before. Whether you want a way to connect your distributed team, a faster, more efficient way to brainstorm or need an innovative space to collaborate with stakeholders, Miro is there for you and your team to experiment and get work done, together.

Remote Teams: Avoiding Miscommunication and Friction

Misunderstandings are common even in face-to-face conversations, but what about online chats? How do people understand each other without helpful social cues like tone of voice or facial expressions? For many teams, miscommunication is common, especially with people with different communication styles. After all, remote teams heavily rely on written communication. Conveying meaning clearly, leaving little room for misunderstandings, requires special skills.

Report: How workers really feel about meetings

Meetings inspire strong opinions — and they remain divisive even as information workers navigate new ways of working, from the shift to hybrid models to embracing AI. Despite the rise in asynchronous work and new stats indicating that time in meetings is declining, organizations continue to struggle with burnout, disengagement, and feeling spread too thin. Are meetings to blame?

Employees Always Distracted? Increase Focus by Silencing Collaborative Noise

Reclaim up to 62 wasted hours each month by cutting through workplace distractions. Use Insightful's employee productivity monitoring tools to silence collaborative noise and improve workplace productivity, whether in-office, remote, or hybrid.

Building an AI-Ready Zendesk Help Center

About the AI User Group: The A.I. User Group Welcome to the A.I. User Group – a dynamic hub for Zendesk customers eager to dive deeper into the world of Artificial Intelligence. Organized by Zendesk users, for Zendesk users, our mission is to foster a vibrant community focused on learning and sharing insights. We aim to be a resource for everyone, from seasoned Zendesk users to casual enthusiasts, even those pressed for time but curious about AI.

Understanding the 3 levels of employee engagement

Having employees who are inspired is essential to every company’s ability to expand and generate revenue. It communicates the level of commitment and affinity an employee has for the company and their position. Motivated, devoted, and productive employees are more likely to be engaged, which benefits the business in many ways.

Revolutionize Team Decisions with Dot Voting on Miro

Discover the power of the Dot Voting Widget and streamline your decision-making process! In this video, learn how to effortlessly gather feedback and prioritize tasks using Miro’s Dot Voting Widget. We'll guide you through adding the widget to your board, setting up engaging voting sessions, and letting participants cast their votes by dragging dots onto objects. Watch as votes automatically attach to their respective objects, making it easy to cluster themes or organize cards into timelines while keeping track of votes.