From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

Most Organizations today use employee monitoring software for streamlining workflows and increasing employee productivity. Those who don’t stay behind the competition. Software solutions for monitoring employees are the need of the hour in today’s data-driven and employee-centric work world. The demand is to use non-intrusive solutions and employee monitoring solutions are perfect for that. However, knowing how to identify the best solution for your business is also essential.

In today’s digital age, employee monitoring software is increasingly being used by companies to track productivity, ensure compliance, and safeguard against security threats. While these tools can offer significant benefits to employers, they often raise concerns about privacy among employees. Understanding how to detect the presence of monitoring software on your devices is essential for safeguarding your privacy and ensuring that your work environment respects your rights.

In an era where market expansion can make or break a business, the success of new site openings is vital for growth. Whether you're steering the launch of a new healthcare facility or managing multiple retail branch openings, the complexities involved in these initiatives are a shared challenge.

TeamSupport’s innovative AI Assist is designed to help agents solve problems faster with greater ease. Now we’ve made these tools even more powerful with advanced search capabilities, making it simpler for agents to resolve issues quickly. TeamSupport’s AI Assist incorporates conversational technology, drawing from historical data and previous interactions to provide detailed information and suggest relevant articles from your Knowledge Base, if you’ve set one up.

Employee turnover is a critical metric that companies monitor closely, as it directly impacts organizational stability, productivity, and costs. Understanding employee turnover—its causes, effects, and how to calculate it—is essential for businesses aiming to maintain a healthy and productive workforce. This article delves into the concept of employee turnover, explains how to calculate it, and discusses strategies to manage and reduce turnover rates.