Teams | Collaboration | Customer Service | Project Management

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DeskTrack

Employee Time Management Software: Workplace Efficiency Redefined

May 23, 2024 By DeskTrack In DeskTrack
Did you know that according to stats by Aberdeen Group, using employee time management software has increased productivity by up to 12%? Amazing, isn’t it? These software work wonders for companies who wish to improve efficiency, and productivity, and get more growth in the modern working environment. In this blog, we will tell you how such software have redefined workplace efficiency. Table of Contents Toggle.
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teramind

Mastering Call Center Email Quality Monitoring

May 23, 2024 By Taran Soodan In Teramind
Call center quality monitoring isn’t just for phone calls anymore. Email communication is a vital part of call center operations; monitoring the quality of email interactions is crucial for ensuring customer satisfaction. Like with phone calls, evaluating email exchanges allows managers to identify areas where agents excel and areas where improvement is needed.
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chanty

6 Productive things to do: Gain More and Lose Less

May 23, 2024 By Julia Samoilenko In Chanty
It’s not always obvious what kills your productivity or even goes beyond that to become a part of toxic productivity. According to a CareerBuilder survey, about 75 percent of employers say that more than two hours of efficient work are lost every day. It may get difficult to strike the balance between creating a collaborative environment and respecting the need for focus. Sometimes, the balance is disrupted so much that it leads employees toward toxic productivity.
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Simpplr

Life after Workplace: An insider's view on post-Workplace communication

May 23, 2024 By Ben Elder In Simpplr
Last week, Meta announced that it was deprecating Workplace, its all-in-one communication platform and first-ever B2B SaaS offering. Since the announcement, many companies — including Simpplr— have presented themselves as candidates to replace Workplace. Understandably, there are many businesses out there that rely on Workplace that will now be looking for an alternative platform.
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The Pricing Model Your Agency Should Consider w/ Amanda Moriuchi

May 23, 2024 By Teamwork In Teamwork
Many peers & consultants have said she's crazy for committing to this pricing model as a software development agency, but Amanda Moriuchi, CEO of AppIt Ventures, says the only crazy thing is to think any structure for your agency will be challenge free. Amanda & her team have made a name for themselves in Colorado & beyond, not only for doing great app development work for their clients, but also by committing to a pricing & delivery model of Fixed Bid project pricing when most other agencies of their type are consistently sticking with a Time & Materials approach.
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rocket.chat

Top 4 benefits of police live chat to know about

May 23, 2024 By Sara Ana Cemazar In Rocket.Chat
Effective communication between the police and the public is fundamental to maintaining community safety and fostering trust. However, traditional channels of communication, such as calls or in-person meetings, present challenges like long wait times and restricted accessibility. Considering these problems, law enforcement agencies have begun integrating modern means of communication, including live chat, to revolutionize communication with the public.
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asana

Management by objectives (MBO): Definition and process

May 22, 2024 By Team Asana In Asana
Management by objectives (MBO) is a strategic approach to increasing company performance by aligning company and team objectives. In this article, we’ll explain how the MBO process works and some pros and cons of using the MBO model. The idiom “It takes a village” refers to the idea that success stems from collaboration. As a project manager, you experience this firsthand. You rely on your village—or your team—to complete projects.
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teramind

How To Optimize Your Contact Center for Peak Performance

May 22, 2024 By Taran Soodan In Teramind
Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly how the convergence of technology and personalized care will change center operations in the future.
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miro

5 process map templates to document, streamline, and optimize your processes

May 22, 2024 By Mandy Bray In Miro
Inefficient processes carry a big price tag for businesses. Formstack’s State of Digital Maturity report found that 51% of U.S. workers spend at least two hours a day on repetitive or inefficient tasks. That translates into an estimated $14,560 per employee per year that could be invested in growth. One of the best tools for streamlining efficiencies (and banishing inefficiencies) is a process map.
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