Any well rounded IT Service Management (ITSM) solution must also be able to integrate different software applications. Incorporating and coordinating different capabilities and features on your platform will both significantly expand your toolbox and level up your support processes. So, to make sure you are getting the most out of your ITSM tool, we have put together this InvGate Service Desk integration cheat sheet with a list of all the possible integrations to complement the solution.

Most organisations have an IT service management (ITSM) tool. Industry surveys show that it’s fewer than 10% of organisations that don’t. But the industry also still sees high levels of ITSM tool churn.

Level up your internal communications game with actionable findings from Simpplr’s 2024 State of Internal Communications Report. Get practical tips and best practices — from how to position IC as a strategic advantage to secure more budget to using artificial intelligence to do more with less.

Imagine being under a microscope at work every day. That’s the reality for many when they have a micromanaging boss. The constant scrutiny can be suffocating. But don’t despair. You can regain your professional freedom. With our guide, you’ll learn to set boundaries and communicate effectively. Imagine a workday without undue pressure. You’ll get that when you prove your worth to your boss. It’s not just about surviving but thriving in your workplace.

In today’s hectic workplace, it is important to monitor employee computer activity. Let’s say that a company allows its workers to work from home or work in a hybrid work culture so that they will be happier and have more freedom. However, It also makes it more challenging to guarantee that everyone completes tasks and protects sensitive information. This is why observing what employees do over their computers is important.

Enterprise workflow automation is here to set digital shortcuts to automate repetitive tasks. Don’t get us wrong, this term is not new; the concept of workflow automation has been around for decades, evolving alongside advancements in technology. But now, growing organizations work alongside cloud computing, artificial intelligence, and robotics to build powerful tools to automate and streamline their workflows across the enterprise for greater efficiency and agility.