2 Working harder can put your employees into a toxic cycle of productivity. This mindset drains energy, leads to burnout, and ultimately hurts long-term results. High performance can be challenging to balance with employee well-being, leading to disengaged and unmotivated teams. If you know what toxic productivity is in the workplace and how to overcome it, you can create a healthier environment where productivity is possible without sacrificing satisfaction.

15 As a call center manager, balancing agent performance and well-being is critical. You need to ensure your team is productive and efficient without causing burnout. But how do you measure their productivity effectively, and more importantly, how can you improve it? In this blog, we’ll explore practical ways to measure and improve call center productivity, helping you keep your team engaged, efficient, and satisfied.

Curious about virtual assistant call center services? Virtual assistant call center services help your business run smoothly. They take a lot of the weight off your shoulders by doing some of the repetitive work, like handling phone calls. But what exactly is a call center virtual assistant, and what tasks can they do? In this article, we’ll tell you everything you should know about call center virtual assistants, including what they do, where to find them, and how to manage them successfully.

Excessive overtime can drain a business’s resources and hurt its performance. While it may seem like a quick fix to meet deadlines, the long-term consequences can be severe—rising labor costs, burnout, and diminished productivity. According to FlexJobs’ Spring Work Insights Survey of over 2,600 employed individuals, 42% of workers contemplate quitting their jobs. Over time, the adverse effects pile up, reducing morale and efficiency.

A proof of concept (POC) demonstrates the feasibility of a proposed product, method, or idea. You must prove why your idea will work in the real world, so stakeholders and investors feel comfortable moving forward with the project. In this piece, we’ll explain how to write a POC and why this presentation is a beneficial part of product development. Before you spend time, money, and energy on a project, it makes sense to research whether your idea is worthwhile.

You know that feeling when you’re in a meeting or class, and the info is coming at you too fast? That was me, trying to keep up and capture key points. I relied on scribbled notes and hoped I’d remember, but let’s be honest, it didn’t work. That’s when I turned to note-taking apps. After trying several, I finally found the ones that helped me stay organized and actually remember important details.

In an increasingly interconnected world, Diversity, Equity, and Inclusion (DEI) have emerged as essential pillars for fostering vibrant communities and successful organizations. But what lies beneath these words? Beyond the jargon, DEI represents a profound shift in how we perceive, engage with, and uplift one another. As Audre Lorde once said, “It is not our differences that divide us.

While everyone’s busy chasing the next big prediction or trend, you need answers that work now. Not maybes, not possibilities — but real, solid ground on which to build your internal communications and employee experience strategy. That’s because, in a world where change is the only constant, knowing where to plant your feet matters more than ever.

This recognition is a testament to our dedication to empowering businesses with innovative knowledge work automation solutions that transform the way they work.

A lawsuit can be stressful and expensive for a company. Those who handle compliance well can move past it to grow, while those who don’t may face higher consequences. In litigation, documentation can make or break a case. Think of every employee and contractor contributing to your software and each tool they use. Every email, chat (yes, even Slack!), wireframe, and digital board iteration could become critical evidence.