Teams | Collaboration | Customer Service | Project Management

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The Ripple Effect: Leading with Empathy, Insights and Innovation with Donald Knight

Jan 9, 2025 By Simpplr In Simpplr
This episode features an interview with Donald Knight, Venture Partner at Valor Ventures and Miriam Connaughton, Chief People and Experience Officer at Simpplr. In this episode, Shawn, Donald, and Miriam discuss the concept of high-performance cultures, how fostering human connection and empathy in the workplace can combat loneliness, and the impact of AI on workplace dynamics.
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DeskTrack

How To Improve Employee Productivity in 2025?

Jan 9, 2025 By DeskTrack In DeskTrack
So how can you improve employee productivity in 2025? If this question is bothering you then you are not alone. The new year 2025 is here and this year too, we will discuss some of the best new and creative options to have more productive employees for higher success and growth. There are many tried and tested ways to boost productivity. However, what we have here is based on our experience and expertise.
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geckoboard

How live data and a people-first approach help achieve 100% CSAT

Jan 9, 2025 By Sam Gane In Geckoboard
Sustainable fashion retailer Selective Marketplace consistently achieves a 95-100% Customer Satisfaction (CSAT) score. It’s no coincidence that as a business, their effort is focused on customer happiness and creating a positive contact center environment for the team. We spoke with Head of Customer Experience, Patricia Limb, who talked us through how they have such happy customers and staff. Patricia manages a team of 30+ customer service agents.
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time doctor

Predictive HR analytics: Your HR team's secret weapon for 2025

Jan 9, 2025 By Time Doctor In Time Doctor
What if your HR (Human Resources) team could spot employees who might leave before they even think about it, recognize top performers early, or figure out exactly which skills your team needs for future success? It’s like having a reliable weather forecast for your workforce, helping you prepare for what’s ahead and ensure your team members thrive in the workplace..
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time doctor

9 top workload management tools to keep your team balanced and productive

Jan 9, 2025 By Time Doctor In Time Doctor
Workload management tools can often feel like walking a tightrope. One misstep, like assigning too much work to one team member or not having clear priorities, can lead to missed deadlines, frustrated team members, or even burnout. On the other hand, effectively managing workloads ensures your team is organized, productive, and motivated to deliver their best, ultimately contributing to overall profitability.
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troop messenger

Pioneering Threat Intelligence with AI-Driven Next-Generation Firewalls

Jan 9, 2025 By Archana Dasa In Troop Messenger
Firewalls have been a cornerstone of network security for decades, acting as digital sentinels to safeguard sensitive data and organizational assets. These protective barriers have continuously evolved, adapting to the growing complexity of cyber threats. However, as cyberattacks become more sophisticated, traditional firewalls are increasingly unable to provide the level of defense required to protect modern networks.
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TrackingTime

Master Multitasking to Boost Productivity Effectively

Jan 9, 2025 By TrackingTime In TrackingTime
Juggling multiple tasks at once feels like a modern-day superpower. But here’s the truth: multitasking is a productivity myth. Research shows it hinders brain function, leading to errors, decreased focus, and – you guessed it – burnout. You’ve come to the right place if you’re ready to ditch the overwhelm and achieve laser-sharp focus. This article deepens into practical strategies, backed by expert advice, to help you overcome multitasking and unlock peak productivity.
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Vivantio

Service Level Objectives and Indicators Explained

Jan 8, 2025 By Vivantio In Vivantio
Did you know that companies with clear Service Level Objectives (SLOs) and Service Level Indicators (SLIs) see up to 70% fewer service issues? This shows how important SLOs and SLIs are for a smooth and reliable user experience. As technology has advanced, customer service has often taken a back seat, but the tide is shifting, and user experience is now the focal point of service delivery. As a result, keeping services reliable is key.
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Offsite Planning Made Easy: How to Use Miro for Leadership Forums

Jan 8, 2025 By Miro In Miro
Discover how Lotte, Chief of Staff at Miro, plans the Summer Leadership Forum for Miro’s top 70 senior leaders using Miro’s Offsite Planning template. From selecting the perfect venue to crafting an engaging agenda, see how Miro streamlines every step of the process. Learn how features like Dot Voting simplify speaker selection and how Miro AI provides valuable post-event insights. Whether you're organizing a leadership retreat, team offsite, or your next big event, Miro helps turn ambitious plans into actionable outcomes.
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