Teams | Collaboration | Customer Service | Project Management

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The top compliance metrics every organization should monitor

Understanding and keeping track of compliance metrics is important to ensure your company stays efficient and in line with the rules. Compliance metrics give you useful information about your company’s compliance program and help compliance officers, teams, and upper management make choices based on facts. You can monitor compliance efforts, lower compliance risks, and boost total performance if you know and use the right metrics.

Your guide to regulatory compliance in a data-driven world

Regulatory compliance is a cornerstone of responsible business. The trouble is, compared to actual cornerstones – which are stable and solid – regulatory compliance is more like molding putty. There is a myriad of workplace compliance regulations, including some you might not realize apply to your business. Many of the regulations overlap. Others contradict. In this complex landscape, a regulatory compliance policy is crucial for any business handling sensitive information.

7 Healthy Habits and Their Impact on Work Productivity

Workplace productivity necessitates dedication, commitment, focus, and effort; but to be your best at work, you must also live a healthy lifestyle. Ignoring basic healthy habits may lead to feeling exhausted, inattentive, and more prone to sickness which may lead to toxic productivity. Whether you work from the office or home, a healthy lifestyle can have a substantial positive influence on your performance and productivity.

Top 11 KPIs for Consulting Services to Drive Profitability

KPIs for consulting services tell you whether your firm is on track to achieve its objectives or falling short. Without tracking these metrics, you can’t objectively evaluate performance in key areas like financial health, resource utilization, client acquisition, and project efficiency. Boost your project success and profitability by accurately measuring the 11 most important KPIs for consultants.

4 Strengths of Shared Services Organizations for Remote Companies

The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.

How do I create a report containing all the tickets created in the last 30 days?

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Are your remote workers overemployed? Here are the red flags

Because more people are working from home, being overemployed is becoming more prevalent, which makes things harder for companies. People are overemployed when they have more than one full-time job, often without telling their bosses about it. This can give workers financial security, but it also comes with a lot of risks for businesses. To stay productive, follow moral standards, and make sure your online team works well, you need to be aware of and deal with the risks that come with overemployment.

Call Center Management: Benefits and Strategies Explained

Effective call center management is essential for organizations seeking to optimize customer interactions and enhance operational productivity. It is dynamic and requires strategic planning to handle large call volumes, maintain quality, and ensure that agents perform at peak levels. According to Call Centre Helper, 95% of call center professionals view customer satisfaction as the most important metric.

Building a strong compliance culture: A blueprint for success

In today’s rapidly changing business environment, having a strong commitment to compliance is essential; it’s not something that can be overlooked. An organization’s activities must follow the field’s laws, moral standards, and best practices. This creates a culture of stability and trust. More oversight from regulators and adding environmental, social, and governance (ESG) factors mean that companies need to make compliance culture a key part of their strategy.

10 Best Communication Tools (with Pros and Cons)

Your roles and responsibilities are clear when you are a team of two at work. Team communication is pretty effective too. All you need to do is poke your teammate with an elbow. “What’s up, pal?” Syncing up with a team gets far more complicated as the company grows. Group communication gets messy and hard to control—you chat on Facebook, Skype, and maybe sometimes on WhatsApp.