This summer, Agile2024 brought together practitioners from across sectors to explore and advance Agile practices and tools. At Miro, we were blown away by the speakers, ideas, energy, and the Agile community as a whole. This year, we encouraged presenters to create a template in the Miroverse as a takeaway from their speaking sessions. The results gave everyone — including those who couldn’t make the conference — something to implement at home.

“Once you create a loyal customer base, it is hard for a competitor to take that away." Joseph D. Mansueto. Traditional marketing or outbound marketing involves using distribution methods that are non-targeted while inbound marketing reaches out to the target audience only. It requires less budget and creates a community around your brand as well. As per Mashable research, inbound leads are 62% cheaper than outbound leads, and they convert more easily.

In the workplace, positive recognition goes beyond a simple thank-you card or pat on the back. It is a crucial part of creating happy, healthy, and driven employees. Acknowledging and valuing employee efforts and successes is known as positive recognition, and it has a big impact on workplace dynamics. Through fostering a culture of respect and value, firms may foster an environment where all employees are inspired to give their best work.

Improving profitability is a key goal for most agencies. But finding tactical ways to do so can be a lot more challenging, since profitability is impacted by so many variables. Which factors do you need to change? And which actions make the biggest impact? One concrete way to boost profitability directly is to improve billable hours. This increases the percentage of employee hours driving revenue for the business. We’ll explain billable hours, how to calculate them, and how to increase them.

Productive meetings have one thing in common—they set up the right expectations prior to, during, and post the meeting. However, not all meetings are created equal. According to the Harvard Business Review, participants feel meetings: Clearly, communicating the purpose of the meeting takes center stage, and the best way to do this is by leveraging the right meeting agenda template. In this comprehensive guide, we’ll cover 15 meeting agenda templates to help you start on a productive note.

Workforce compliance is crucial to maintaining a thriving business. It’s the foundation that enables your employees to work confidently, engage customers and partners the right way, and make decisions that grow your business. So, how do you measure compliance? In an ever-evolving landscape of regulations and legal requirements, there’s more need than ever to keep a close eye on compliance. The way to do this is with regular compliance audits.

Are you looking for the best computer-tracking software in India in 2024? In the era of advanced technology, managers & owners want to get rid of manually chasing & checking employees’ progress on work. Why shouldn’t they? After all, not one, but multiple options are available for tracking employees’ progress on work. Managerial hierarchy generally looks for employee computer tracking software. Though there are many options, choosing one is a task.

Quality assurance (QA) is the core of any successful call center operation. It ensures consistent, high-quality interactions with customers and leads to improved customer satisfaction, increased loyalty, and better business outcomes. Optimizing QA processes related to the customer experience can make or break a company. This guide explores proven strategies to enhance quality assurance in your call center, elevate your customer service, build customer loyalty, and improve customer retention.