Teams | Collaboration | Customer Service | Project Management

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time doctor

Your quick-start guide to GDPR compliance in 2024

Aug 16, 2024 By Time Doctor In Time Doctor
What do TikTok, Amazon, Meta and Google have in common with H&M, British Airways and Marriott International? Don’t worry. This isn’t a brain teaser. The answer is that all these household brands are paying hefty fines for GDPR compliance violations after mishandling personal data. In Meta’s case, we tallied nearly $2.5 billion (€2.277 billion) in fines since early 2022, including one record-breaking $1.3 (€1.2) billion infringement.
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time doctor

Understanding SOC 2 compliance: Key concepts, best practice and the benefits of best practices

Aug 16, 2024 By Time Doctor In Time Doctor
Information security is one of the most talked-about topics nowadays. And for good reason. According to IBM, the average cost of a data breach in 2024 was a record-high $4.88 million, a 10% increase over the previous year. Breaches affecting data hosted in public clouds had the highest average cost at $5.17 million. With more business functions being outsourced, more people working remotely, and more data stored and processed in the cloud, there’s no room for lax security.
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Interactive Polling with Miro: Engage Your Audience Instantly

Aug 16, 2024 By Miro In Miro
Transform your workshops, team events, and presentations with the interactive Polling Widget! In this video, learn how to embed polls directly onto your Miro boards, craft engaging questions, and add response options effortlessly. See how to activate your poll, collect real-time answers from participants, and share the final results for dynamic and engaging discussions. Perfect for creating memorable moments and gathering instant feedback, this feature is a must-have for any collaborative session.
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Leapmax

Top 10 Ways to Improve Operational Efficiency in Your Call Center

Aug 16, 2024 By Leapmax In Leapmax
In the current dynamic corporate landscape, contact centers are critical in providing outstanding customer support while efficiently controlling expenses. Call center operations must be optimized now more than ever due to rising consumer expectations and the complexity of offerings. Performance enhancement alone is insufficient to improve contact center operating efficiency; a more efficient, productive atmosphere that benefits customers and improves agent efficiency is also needed.
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Zendesk QA Spotlight: AI-powered conversation discovery

Aug 15, 2024 By Zendesk In Zendesk
Zendesk QA Spotlight is an AI-powered conversation discovery tool that highlights customer service interactions falling into the must-review category, and revealing the greatest learning opportunities for your support team. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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InvGate

SDI: The 5 Service Desk Certifications Levels

Aug 15, 2024 By Ignacio Graglia In InvGate
In this episode of Ticket Volume, we dive into the world of Service Management Maturity and Service Desk Certifications and levels with three experienced guests: Joshua Nelson, Head of IT Services at Runshaw College; Alex Harding, Director of Technology Experience at Power Design Inc.; and Sarah Jayne Bulley, a dedicated Service Delivery Manager at Euromonitor International.
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miro

The Intelligent Canvas Guide to Agile

Aug 15, 2024 By Bethany Newlove In Miro
With the freedom to play, ideate and create, Miro empowers Agile teams to go from idea to structured work more efficiently than ever before. Whether you want a way to connect your distributed team, a faster, more efficient way to brainstorm or need an innovative space to collaborate with stakeholders, Miro is there for you and your team to experiment and get work done, together.
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Vivantio

What is Incident Management and How Do Incident Management Systems Work?

Aug 15, 2024 By Vivantio In Vivantio
Disruptions in an IT landscape are inevitable. Whether it’s a system crash, a cybersecurity breach, or a service outage, the ability to respond swiftly and effectively is critical. This is where incident management comes into play—a structured approach to restoring normal service operations as quickly as possible while minimizing the impact on business operations.
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