Reclaim up to 62 wasted hours each month by cutting through workplace distractions. Use Insightful's employee productivity monitoring tools to silence collaborative noise and improve workplace productivity, whether in-office, remote, or hybrid.

‍ Citizen request software offers a platform for citizens to raise their concerns, offer feedback, or place a request and seek resolution and support. Citizens tend to expect a swift response to their queries and resolutions to their problems. However, a Forrester study shows that only 45% of citizens find it easy to get information, services, or benefits from the federal government.

The ITIL (Information Technology Infrastructure Library) service lifecycle is a structured framework designed to manage IT services effectively. With the advent of ITIL 4, this framework has been modernized to meet the evolving demands of the digital age. ITIL 4 encompasses all aspects of IT service management (ITSM), guiding organizations in aligning their IT services with business goals.

Businesses worldwide are prone to relying on instant messaging (IM) systems in order to communicate with team members and increase productivity levels. As businesses begin to use remote working systems, IM is important in order to offer effective communication amongst teams. In this article, we will look into the role of instant messaging within businesses, different cybersecurity concerns involved within IM, and the future of businesses using IM internationally.

HIPAA has been in force for almost three decades, but it’s never been more relevant than today. The number and cost of data breaches is growing. Healthcare regulators are scrambling to catch up with AI. Public health agencies are “addressing a diverse array of issues among an increasingly polarized public”. Amid all this, companies have a critical role to play in protecting sensitive data. One area that’s increasingly under scrutiny is HIPAA compliance.

Can your org chart fit on an 8.5-by-11-inch piece of paper? Chances are, it can’t. Yet, many companies still try to create their org charts in Word or Powerpoint. If your organization is more dynamic than static, it’s time to level up. An org chart is a map of relationships. At a basic level, it illustrates who is responsible for what and whom. There are many types of org charts to choose from, depending on your company size, structure, and preferences.

Evaluating a project is key to understanding its performance and ways to improve. By checking how a project measures up against its goals, organizations can spot areas that need a boost, use resources more effectively, and make smart choices for future projects. A pre-project evaluation is a critical step before initiating a project.

A quick search on LinkedIn will show that businesses are at their most experimental when it comes to understanding employee needs as a puzzle piece to overall business growth. Companies now understand that their HR teams can play a larger role in employee efficiency with a deliberate overhaul (or at least tweaking) of traditional HR processes. In this post, we’ll show you how your HR teams can approach process improvement in HR workflows in four steps.

Maintaining employee engagement is crucial for the success and stability of a company. Employees who are interested in their jobs are more likely to be efficient and less likely to quit, which is good for the business. Here’s a comprehensive guide to the key employee engagement metrics every organization should track, complete with current statistics and formulas for calculation.