The most wonderful time of the year will look a bit different in 2020. The holidays are usually a time for parties with family and friends, wearing ugly sweaters, going to see The Nutcracker or taking beach vacations over the winter break. But with the pandemic still gripping the world, even Santa may have to practice social distancing. Traffic in brick-and-mortar stores is sure to be down, and economic uncertainty may mean reduced consumer spending.

Introducing our no-B.S. guide to leading your team through turbulent times.

One of the key benefits of using Kubernetes is that it’s very flexible and fault tolerant. However, that also means that it has quite a lot of complexity to deal with. A well-built operator abstracts that complexity away and helps manage updates and upgrades seamlessly. The Mattermost Kubernetes operator is basically like having a Mattermost Cloud Engineer running inside your Kubernetes cluster managing Mattermost for you.

In Part 1 of this blog series, we introduced why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. In Part 2, we dove into tips for fostering collaboration and engagement among support team members and between agent and customer.

There was nothing in particular that should have drawn attention to the two individuals sitting for drinks at the bar in Reno. Just two old colleagues catching up over some drinks. But if someone had paid close enough attention (and perhaps spoke Russian), then they might have overheard that one of the pair was attempting to recruit the other into what was possibly one of the biggest ransomware operations to date.

Getting the best out of your team is always a challenge, but it gets even more interesting when you have to manage team members working from their different homes. This article explores techniques that improve your team’s effectiveness and efficiency. One of the trending topics in productivity management today is “The Future of Work”. While the subject is not entirely new, the discussions around it have taken a new dimension.

When working from home, staying on task and ensuring your productivity can become harder. Fortunately, there are some proven strategies to beat procrastination when working remotely. Do you often find yourself procrastination while working from home? It’s not just you. Studies show that 84% of students and the working population experience putting off important tasks. Without the watchful eyes of your supervisor, you may often find yourself aimless and easily distracted.