With AI-powered demand forecasting, automatic scheduling, and real-time and historical reporting on team performance, Zendesk WFM is the fastest and easiest way to manage agents in Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

From understanding strategic metric trends to uncovering coaching opportunities, Zendesk WFM reporting enables you to quickly identify areas for action and gain insights into how to elevate your team's performance. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Reduce scheduling time with automated schedules based off your forecasted needs. Say goodbye to time wasted on manual scheduling and ensure optimal staffing coverage with a seamless agent experience inside of Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Track team progress, identify trends, pinpoint areas needing improvement, and make data-driven decisions with real time information - all while empowering agents to see and manage their schedules right inside Zendesk. Enhance your team's potential by streamlining team management and improving agent experiences with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.