Teams | Collaboration | Customer Service | Project Management

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rocket.chat

Top 4 benefits of police live chat to know about

May 23, 2024 By Sara Ana Cemazar In Rocket.Chat
Effective communication between the police and the public is fundamental to maintaining community safety and fostering trust. However, traditional channels of communication, such as calls or in-person meetings, present challenges like long wait times and restricted accessibility. Considering these problems, law enforcement agencies have begun integrating modern means of communication, including live chat, to revolutionize communication with the public.
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Vivantio

Enterprise Service Management Software for MSPs: Outgrow All-in-One

May 23, 2024 By Vivantio Press In Vivantio
In the dynamic landscape of managed IT services, staying ahead requires constant innovation and optimization. Managed service providers (MSPs) face the unique challenge of delivering exceptional service to a diverse client base while streamlining internal operations for maximum efficiency. This is where Enterprise Service Management (ESM) software comes into play.
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zulip

Self-hosting keeps your private data out of AI models

May 23, 2024 By Tim Abbott In Zulip
Last week, Slack’s users realized that under the company’s terms of service, their private data could be used to train artificial-intelligence models. This came as a shock: chat messages convey sensitive company data, and LLMs(large language models, the category of AI models that includes ChatGPT) are known to leak the data they are trained on.
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chanty

6 Productive things to do: Gain More and Lose Less

May 23, 2024 By Julia Samoilenko In Chanty
It’s not always obvious what kills your productivity or even goes beyond that to become a part of toxic productivity. According to a CareerBuilder survey, about 75 percent of employers say that more than two hours of efficient work are lost every day. It may get difficult to strike the balance between creating a collaborative environment and respecting the need for focus. Sometimes, the balance is disrupted so much that it leads employees toward toxic productivity.
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The Pricing Model Your Agency Should Consider w/ Amanda Moriuchi

May 23, 2024 By Teamwork In Teamwork
Many peers & consultants have said she's crazy for committing to this pricing model as a software development agency, but Amanda Moriuchi, CEO of AppIt Ventures, says the only crazy thing is to think any structure for your agency will be challenge free. Amanda & her team have made a name for themselves in Colorado & beyond, not only for doing great app development work for their clients, but also by committing to a pricing & delivery model of Fixed Bid project pricing when most other agencies of their type are consistently sticking with a Time & Materials approach.
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monitask

10 Essential Employee Onboarding Strategies for Successful Integration

May 23, 2024 By Thomas Simon In Monitask
Employee onboarding is the process through which new employees are integrated into an organization. It involves a series of organized activities and training sessions that aim to provide the necessary knowledge and skills required for a successful start. Effective onboarding is crucial as it sets the tone for an employee’s experience within the company.
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time doctor

Discover why Time Doctor is the leader in time tracking solutions

May 22, 2024 By Time Doctor In Time Doctor
Time Doctor was recently awarded a prestigious spot on the 2024 Capterra Shortlist for Time Tracking Software. This shows that it is the best and most well-known software in its field. This award from Gartner Digital Markets shows how great Time Doctor’s features and benefits are, which is why businesses all over the world choose it. Take a close look at what makes Time Doctor different from other games.
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time doctor

How to start a virtual assistant business

May 22, 2024 By Time Doctor In Time Doctor
Are you thinking of setting up your own virtual assistant business? You’ve come to the right place. With more companies relying on remote workers, working as a virtual assistant (VA) is easier than ever. In this article, we’ll go through everything you need to know before starting your VA business.
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teramind

How To Optimize Your Contact Center for Peak Performance

May 22, 2024 By Taran Soodan In Teramind
Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly how the convergence of technology and personalized care will change center operations in the future.
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asana

Management by objectives (MBO): Definition and process

May 22, 2024 By Team Asana In Asana
Management by objectives (MBO) is a strategic approach to increasing company performance by aligning company and team objectives. In this article, we’ll explain how the MBO process works and some pros and cons of using the MBO model. The idiom “It takes a village” refers to the idea that success stems from collaboration. As a project manager, you experience this firsthand. You rely on your village—or your team—to complete projects.
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