Teams | Collaboration | Customer Service | Project Management

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geckoboard

How TV dashboards motivate our outbound call center

Mar 14, 2024 By Sam Gane In Geckoboard
Sean C, Director at Tempting Recruitment knew his sales team would perform better if they could see their KPIs in real-time. But he didn’t have the right solution yet. Sean tells us how he improved performance by installing a TV dashboard in his outbound call center. Sean has always understood the importance of tracking call performance data – especially in his recruitment agency, which processes a large volume of outbound calls.
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miro

From chaos to clarity: How project workflows lead to success

Mar 14, 2024 By Kat Boogaard In Miro
Careful planning and organization are the not-so-secret sauces behind any successful project. To avoid chaos, confusion, and rework, you need to know what’s happening, who’s doing it, and when it needs to be done. But to plan a winning project, it’s not enough to know the what, who, and when. You also need to understand the how. That’s where your project workflow comes into play.
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InvGate

Artificial Intelligence Tickets: 7 Game-Changing Strategies

Mar 14, 2024 By Marina Lammertyn In InvGate
And just like that, the future has arrived: artificial intelligence tickets are here. Undoubtedly, AI has transformed —as well as many areas of our lives— the landscape of Ticket Management, offering a series of benefits for organizations looking to streamline their IT support operations. This article will explore how AI-powered ticketing systems can enhance efficiency, improve issue resolution times, and elevate customer satisfaction.
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troop messenger

Tech Empowerment for Legal Professionals: Harnessing B2B Tech Products for Productivity Gains

Mar 14, 2024 By Archana Dasa In Troop Messenger
People often think the law industry doesn't like new technology. But, legal tech (technology made for law) has started to change this view in recent years. B2B tech products appeared to change lawyers' perceptions about productivity, streamlined processes, and client outcomes. How exactly is technology helping lawyers improve their work? Let's figure it out.
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teramind

A Guide to User Activity Monitoring in 2024

Mar 14, 2024 By Taran Soodan In Teramind
Cyber threats are becoming increasingly sophisticated, and data breaches can have catastrophic consequences. User Activity Monitoring (UAM) is the frontline defense for organizations seeking to protect their digital assets and maintain client and stakeholder trust. In the same light, user activity monitoring software is critical to a comprehensive cybersecurity strategy.
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InvGate

InvGate Renews SOC 2 Type II Certification

Mar 13, 2024 By Celeste Mottesi In InvGate
We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.
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teamwork

Quality assurance in project management

Mar 13, 2024 By Ben Brigden In Teamwork
What’s your definition of project success? Delivering a project on time and on budget, right? That answer gets us most of the way there, but it falls about 33% short. For a project to be successful, it needs three qualities, not two. In addition to being on time and on budget, the project also has to reach the level of quality necessary to fulfill the project objectives.
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CurrentWare

CurrentWare Recognized as the Best Employee Monitoring Software by Leading Software Directory

Mar 13, 2024 By Sai Kit Chu In CurrentWare
CurrentWare has been recognized as a top performer in the employee monitoring software category by Research.com, a leading research portal and B2B review platform. Research.com consistently seeks out effective business software that yields tangible results. Businesses and researchers rely on Research.com to provide crucial insights into industry trends and trustworthy software evaluations.
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A New Take on Platform Preferences - REWORK podcast

Mar 13, 2024 By Basecamp In Basecamp
David Heinemeier Hansson recently revealed that he's making the switch from Apple to Android and trading in his Mac for a PC. In this week's episode, cofounders of 37signals Jason Fried and David Heinemeier Hansson discuss the shift in direction, the events that led to the change of platform, and what the company overlooked by being focused on the Apple ecosystem. Rework is a production of 37signals. You can find show notes and transcripts on our website. Full video episodes are available on YouTube and X.
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