When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention.

In this post, we’ll share how Buddy Punch (our attendance management system) can help you: We’ll also list four other attendance management systems for employees so you can see what your options are and make a well-rounded choice.

For the modern customer service representative, a day in the life can be pretty rough. Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some shocking insights into the day in the life. ​​For instance, afraid to call in sick after being warned of getting in trouble for doing so, one worker paused her calls to throw up.

Looking for a way to align your business goals, improve your internal processes, and refine your strategy? If the answer is “yes,” a balanced scorecard could be just what you need. When used correctly, a balanced scorecard helps businesses identify the best growth opportunities. It focuses on a range of different business areas, allowing leaders and managers to align their goals and keep employees on the same page, no matter what their role is in the company.

Every writer knows the terror of the blank page. You can have a whole cast of fully fleshed-out characters, a vivid setting, and an awesome idea. But what do you do after you type “Chapter 1”? If your stories always lose focus once you start working on them, you might need to do some planning first. A plot diagram keeps you from getting lost while you tell your story. It’s like a map you can follow on your expedition through the lands of creativity.