Teams | Collaboration | Customer Service | Project Management

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9 Powerful Tips to Improve Time Management in the Workplace

Time truly is money for businesses. Good time management is a set of skills you and your team can build up to get more done without raising your stress level. Wondering how you can improve your time management in the workplace? In this article, we’ll give you nine rock-solid time management tips and explain three amazing benefits you’ll see if you use them.

Customer analytics 101: How to make the most of your data

Companies are increasingly prioritizing the collection of customer data. According to the Zendesk Customer Experience Trends Report, business leaders increased their investment in customer data management by a whopping 92 percent amid the COVID-19 crisis. But capturing customer data alone isn’t enough. The information you gather must be relevant. You also need to interpret that data to form insights and take action. This is where customer analytics comes into play.

Why should you use software for education [+10 examples]

The educational sector is currently going through major changes. The pandemic has made all education switch online for a while - and this was a wake-up call for many schools and universities to start investing in software for education. It is evident that the whole education system is lagging behind when it comes to digital transformation. However, the pandemic kick-started the growth of the EdTech market, which is expected to reach $404B by 2025.

6 student collaboration tools to improve online group projects

Student collaboration tools are becoming increasingly important in contemporary education. When students collaborate, they are engaged in the learning process. Thus, collaboration in the classroom can lead to improved learning outcomes. However, student collaboration takes many forms today. Since digital education is being introduced to schools and universities, a new way to collaborate outside the classroom had to be designed.

Top 6 Jive Alternatives for Team Collaboration

Jive is a well-known intranet and collaboration software. Founded in 2001, it is one of the pioneers in the team collaboration industry. Having said that, Jive is not the only team collaboration software available in the market. There are plenty of tools (both old and new ones) which are great alternatives to Jive. In this article, we have used our experience in the team collaboration space and compared Jive with similar tools based on features, price, and user reviews.

Nurturing an Ethical Hybrid Workplace

The current global epidemic has definitely changed the workplace sphere — a digital setup became a must in efforts of continuing operations. Now that much progress is being made with vaccine rollout in hopefully seeing an end to the pandemic, employers are exploring new work arrangements. One of which is a middle ground between working remotely and physically — a hybrid workplace setup.

How HR is Responsible for the Workplace Human Experience

Why do people choose the jobs they do? This intriguing thought was the subject of a conversation between Amanda Berry, Manager of Corporate Brand & Communications and Head of Internal Communications at Simpplr, and LaToya Lyn, Chief People Officer at Help Scout, during the tenth Cohesion Podcast. The question “Why do people choose the jobs they do?” was also the catalyst of LaToy’s quest for understanding the dynamics of how people go through their career journey.

Consulting Sales Process (5 Closing Steps)

Do you have a consulting sales process to effectively close consulting clients? When you have clear and consistent sales processes, this inevitably leads to closing more sales. While it is important to experiment and test new strategies, you must develop a repeatable sales process that is scalable. If you’re interested in learning new closing techniques, keep reading.

OneDesk - Getting Started with Automations

Workflow automations are a powerful tool inside OneDesk. Learn how to access automations for your tickets and tasks, as well as examples of what can be done with automations in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.