Teams | Collaboration | Customer Service | Project Management

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Sales operations: What it is and why you need it

Sales operations refers to any tool, plan, or training your company uses to enable its sales staff to deliver their best work. It may seem like a vague term, but having a clear sales operations plan can greatly increase the success of your sales team. Below, we’ll explore the details of sales operations and how this flexible methodology can deliver some serious benefits to your company.

Net Negative Churn and Boosting Monthly Recurring Revenue

One of the major culprits in declining revenues is customer churn. Stop this "leaky boat" by attending to issues of customer service and help drive your KPIs like Monthly Recurring Revenue. Vivantio can help by providing a Unified Service Management Platform that delivers on Customer Service Optimization.

OneDesk - Widget Configuration

Learn how to embed and modify the customer-facing widget. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

The Best All-in-One Tools for Hybrid Working | Scoro

As the world navigates towards the new normal, most companies are rolling out a hybrid working policy. This comes as a report by the UK’s Chartered Institute of Professional Development (CIPD) reveals that two-fifths (40%) of employers expect more than half of their workers to work regularly from home post-pandemic. Hybrid working can improve work-life balance so that staff remain motivated and work better.