Teams | Collaboration | Customer Service | Project Management

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10 expert tips for starting a new job

No one should show up for their first day at a new job with no idea what to expect. And yet, that’s exactly what I did for my first job out of college. I’d moved 2,000 miles to a city where I knew no one, and I felt disoriented as I stepped into the office. Not wanting to seem naive, I hadn’t asked many questions. I showed up unprepared, clueless about the dress code or even where to take my lunch break.

How Startups Can Manage Cost-Effective Remote Teams?

Managing remote teams on a budget can feel like herding cats on Zoom while your bank account watches in horror. But who needs a fancy office when your team can thrive from their living rooms? Gone are the days of ping-pong tables and free kombucha. Today’s teams rely on strong Wi-Fi and the right tools, not venture capital. Your employees would prefer practical remote team management tools over unnecessary office agendas.

The 10 Best Incident Management Software in 2025

Including Incident Management software in your IT Service Management (ITSM) strategy has become critical for maintaining the seamless operation of business IT systems. In this article, we’ll delve into the indispensable role Incident Management solutions play in today’s technology-driven workspaces.

Resource Breakdown Structures: A Simple Guide for Professional Services

Struggling to allocate your organization’s people, tools, and time effectively? If so, you’re probably also struggling with budget overruns, project delays, and frustrated team members and clients. Learn how to avoid these problems by using a resource breakdown structure.

Product Roundup: What's new in Rocket.Chat 7.2

As we step into the new year, we’re excited to introduce updates that enhance your workspace security, increase team productivity, and make the work of Rocket.Chat admins easier and more streamlined. Let’s dive into the latest updates that will help you stay organized and connected like never before.

AT&T and Verizon China Hack: End-to-End Encryption is Critical But Not Enough

The recent revelations of China’s hack of western telecommunications providers across multiple countries are a red flag for corporate and government leaders who care about their sensitive data. The exfiltration of massive amounts of Internet data from western mobile and fixed line networks tells us that end-to-end encryption of internal data is table stakes, and that data protection requires a zero-trust, zero-knowledge, and post-quantum-friendly approach.

How to streamline performance reviews with Asana AI: Tips from Asana's head of digital

As a team leader, I’ve always believed that performance reviews are more than just a checkpoint—they’re a chance to connect with your team on a deeper level. It’s about more than just reviewing work; it’s about diving into the skills and growth opportunities that drive careers forward. For my team, performance reviews are key moments to reflect on progress, celebrate achievements, and identify areas for improvement.

Best Mobile and Online Messaging Apps for Teams

Have you ever been right in the middle of something important, realizing that there’s a very important message you need to check, but it’s on another device? Maybe it’s on your desktop app, but you’re stuck on your phone scrolling through to find it. These little interruptions tend to slow everything down when time is of the essence. This is where mobile and online messaging apps come in.

Mastering the Employee Engagement Survey Process

Ever asked how your team really feels about work? Not on a casual lunch, not in that one weekly meeting where everyone nods and says all’s fine, but really ask? It’s quite easy to believe everything will be OK since projects are on track and deadlines met. But there may be frustrations, burnout, or ideas waiting to be voiced beneath the surface. That is where your employee engagement survey comes in: the “truth serum” of your workplace.