In late January 2021, CX executives and industry leaders gathered for an intimate conversation with CNN anchor Fareed Zakaria, author of 10 Lessons for a Post-Pandemic World, to discuss the challenges that business leaders currently face. Zakaria’s book spans political, socioeconomic, environmental, and public health considerations and shows us how business and world events are inextricably tied.
Freshworks is a multi-product SaaS company offering numerous products in the customer experience, ITSM and CRM space, including Freshdesk, Freshservice, Freshworks CRM and more products you can find on our website. As you might imagine, there are various capabilities like notifications and emails that each of these products must offer, instances where the technology involved is deep in terms of complexity. We would benefit as an engineering organization by solving them exactly once.
In the business world, the necessity of successful digitization is becoming unavoidable, and there may be no area in which digital transformation is as important as customer support. Consumers have questions and problems, and they want them addressed immediately and on their own schedules. As a result, lots of companies are pouring resources into their digital transformation projects. Unfortunately, those efforts often fail due to a lack of planning or lack of employee buy-in.
Customer retention is a crucial part of any business’s operations. You’ve heard it all before – it’s much easier to get an existing customer to buy from you again than it is to win new customers. Your chance of selling to an existing customer is between 60–70%, compared to 5–20% for a new customer. Do you spend time marketing to your current customers and drawing them back into your sales funnel?
Popular enterprise collaboration platforms help get the work done, but can their data collection policy result in a breach? Here, Wire’s Chief Revenue Officer Rasmus Holst provides a detailed overview of enterprise collaboration applications and the potential risks, along with ways to maintain security and privacy for organizational communication.
As companies face challenges to manage secure messaging around the world, data protection solutions are becoming part of the new normal and, more than ever, businesses are mastering the way data can target audiences more precisely and accurately. The problem is that, in 2020, hackers proved they can redirect cyberattacks from individuals and small businesses to major corporations, governments and critical infrastructure.
4 lessons from corporate-responsibility standout Patagonia to help you weather any storm.
