Teams | Collaboration | Customer Service | Project Management

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Conquering workplace boredom: A strategic approach

In the world of work, even the most exciting jobs, like being a scientist or a virus hunter, have their share of boring tasks. Neuroscience suggests that being bored can be good for you, but the question still stands: how can you deal with boredom in a way that keeps you engaged and productive?

Understanding dependencies in project management

A project dependency is a task that relies on the completion of a different task. This article breaks down key terms associated with dependencies and the different kinds of dependencies you may see in project management. Much like a relay race, projects are often completed by passing tasks from one team member to the next. Unlike a relay race, some project tasks require other tasks to move forward before they can be started. This relationship between tasks is known as a dependency.

Introducing Zendesk QA (quality assurance) #shorts

😎 Zendesk QA, or quality assurance, uses AI to review every customer conversation and automatically detect issues in service quality, leading to a higher performing support team and happier customers. The best part? No spreadsheets. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How I do it in Miro: Jumpstart journey mapping with product designer Maureen H.

Previously we launched a new “How I do it in Miro” video series hosted both by regular users and our very own Mironeers. These videos are designed to help you learn — fast — how you can use Miro for your specific job. The first video featured Miro UX researcher Deniz Kartepe, who demonstrated how he uses Miro to run a research project end to end. You can read about it here.

Block of Hours Agreement

A block of hours agreement can be referred to by a number of other terms, such as a block of time, block contract, or prepaid hours agreement. Some client billing agreements involve invoicing upon completion of a project, or on a monthly or other scheduled basis. In most of these cases, the billing occurs after completion of some work. With a block of hours agreement, the company receives payment from a client prior to the completion of work, for a specified price and number of hours.

ITSM Maturity Model: From Chaos to Strategic Value

Welcome to the world of IT Service Management (ITSM) Maturity Model. Here, chaos turns into strategic business value. As a service provider, you face the challenge of giving high-quality services. You deal with many stakeholders and complex processes. The ITSM Maturity Model is based on the basic understanding of ITIL . It helps you check and boost your service management skills.

Sharper Than the Rest: How Precise Metrics Boost Insurance Outcomes

Explore key insights into using productivity metrics to enhance operating efficiency and customer relationships in the insurance industry. Find out how metrics like loss ratios and renewal rates can boost employee productivity and redefine success.

Marketing Your Game and Making Money: Choosing the Right Methods - and Keeping Your Team Working Smoothly Together

Launching a game into a jam-packed market and planning to make a profit requires more than just an original idea and slick gameplay to back it up. So much of success in this sphere boils down to picking the right marketing strategies that resonate with your target audience, as well as monetizing your pride and joy in an appropriate way. There’s also the fact that your team are the gears behind the scenes, and they need to mesh perfectly to drive your project forward properly at all points.

Effective communication practices for increasing team cohesion

In the dynamic world of team management, cohesion is not just beneficial; it’s essential. Cohesive teams are the engine of high performance and innovation. But what binds these teams together? The answer lies in effective communication practices. This blog post explores how fostering open, honest, and continuous team dialogue can enhance cohesion and success.