Service desks are at the heart of IT support, acting as a bridge between users and IT services. However, the growing demand for instant resolutions and 24/7 availability has stretched traditional service desks to their limits. Enter service desk chatbots — AI-driven support tools that enhance support processes by automating responses and freeing agents to focus on complex issues.

Whether you’re managing software development sprints or juggling cross-functional projects, selecting the right tools can be challenging. Two of the most obvious options to consider in this era are ClickUp and Jira. While both of them are robust tools, they have different frameworks to choose from. Jira helps with Agile software development projects while ClickUp caters to the all-in-one flexibility for diverse teams. You may be tempted to make the choice now, but wait!

We are always occupied with multiple tasks, and we need to set productivity goals to ensure that no task is left behind or that we do not get stuck on various tasks and, at last, complete none of them. The handy applications that we can use to manage our work are Evernote and Notion. Both are different platforms, serving similar goals where few features overlap with each other. Usually, users get confused between Evernote and Notion.

Client onboarding is highly underrated—a big mistake. After all, it is the first real experience your clients have with your business. The customer onboarding process is a systematic approach that sets the tone for your company-client relationship. Done well, it builds trust, reduces churn, and turns first-time customers into long-term advocates. But let’s face it: onboarding clients is never a linear process. That’s where smart client onboarding software comes into play.

Construction companies have one of the most difficult payroll processes of any industry. There are a lot of moving parts that open you up to accidentally calculating employee wages inaccurately, failing to remain tax compliant, and winding up legally liable. In this post, we’re going to walk you through how to do payroll for a construction company, breaking down all the necessary steps to follow to ensure you’re compliant with state, local, and federal laws.

Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.

Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.

When your team is spread across multiple locations, juggling multiple projects, and facing daily challenges, it can feel like an uphill battle to stay connected. With all the tasks, deadlines, and responsibilities, keeping everyone in the loop can be hard work. It’s easy for important messages to get lost, and communication gaps can lead to delays or confusion.

Ever get that moment when your team is apparently on the move but actually never moving? There were meetings held, tasks were dispensed, and somehow it still remained in limbo. Like everyone was busy and all, but no productivity at all. Ringing any bells? This is the scenario many businesses face: everyone works hard, but things just don’t move forward. The problem often isn’t the effort; it’s the efficient systems to keep everything on track.

You’re in a meeting, and someone asks, “Did you see the update?” You pause, scrolling through tabs and chats, hoping to find that one message. It’s frustrating, isn’t it? When communication tools scatter information instead of organizing it, productivity takes a hit, and stress levels climb. Group messaging apps should make teamwork easier, and not feel like a digital scavenger hunt.