Teams | Collaboration | Customer Service | Project Management

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Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

Top 10 unbeatable employee retention benefits

It is impossible to overestimate the importance of employee retention in the dynamic current employment market. Since employee turnover affects organizations both monetarily and culturally, progressive enterprises are increasingly emphasizing retention methods. Employee retention benefits go well beyond the apparent reduction in recruiting expenses. They build an environment conducive to growth, creativity, and stability at the heart of organizational success.

Maximizing Efficiency with eSIM: Proven Strategies for Effective Business Management

The advent of eSIM (embedded SIM) technology is transforming connectivity and unlocking major efficiency benefits for businesses across industries. eSIM offers a programmable, remote SIM solution that brings substantial advantages over traditional physical SIM cards in terms of cost savings, scalability, security, and seamless global mobility.

Achieving Client Support Excellence with TeamSupport

In the competitive landscape of today's business world, maintaining strong client relationships is more important than ever. However, achieving this can be a daunting task for any organization, given the complexity and dynamic nature of client interactions. This is where TeamSupport comes in.

Integrate InvGate Service Desk With Lansweeper And Supercharge Your ITSM

If you're already a Lansweeper user, now you can expand your IT Service Management capabilities by integrating InvGate Service Desk with Lansweeper. This powerful pairing unlocks new possibilities for streamlining your IT operations, broadening your visibility, and delivering rapid, superior service. Lansweeper is an IT Asset Management tool that allows businesses to manage and track their IT inventory. However, it lacks ITSM capabilities on its own since it wasn't designed to provide them.

5 best employee retention software for today's businesses

It is more important than ever to retain top talent in the fast-paced environment of modern business. Businesses are becoming more and more aware of the high costs of staff turnover, which include not just financial losses but also decreased morale, reduced productivity, and deterioration of company culture. Using employee retention software strategically is one of the creative solutions needed to address this difficulty.

Predicting business expenses: How to forecast accounts payable

No matter what type of business you run, you can’t do it successfully without having a handle on your cash flow. At least not for very long. One of the troublesome parts of dealing with balance sheets and working capital is that expenses are unpredictable, especially if your organization is in a growth phase. Your day-to-day expenses don’t occur evenly, and even if they did, bills don’t come in or come due at even increments.