Teams | Collaboration | Customer Service | Project Management

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Skype for Business replacement: Top 12 tools

Businesses are investing in robust communication tools to foster quick exchanges among team members, vendors, customers, clients, and more. Skype for Business has remained one of the popular video conferencing tools for several years. However, Skype for Business was retired on January 9, 2024. This has motivated businesses to look for an effective Skype for Business replacement that offers similar capabilities or exceeds them.

Adding AI and Knowledge Work Automation to Your Microsoft Arsenal

As the digital workplace grows, businesses rely increasingly on advanced technologies to enhance productivity and streamline workflows. Microsoft's tools such as Microsoft SharePoint, Microsoft Teams, and Microsoft Office 365 are at the forefront of digital transformation.

Knowledge Work Automation: Reshaping the Future of Work

Knowledge work automation is emerging as a transformative force in the workplace, reshaping the way professionals engage with work tasks and boosting overall productivity. This revolutionary approach seeks to free knowledge workers from time-consuming, administrative activities, allowing them to focus on core tasks that drive improved productivity.

Product Roundup: What's new in Rocket.Chat 6.7

As we enter another quarter, our momentum continues to surge forward. In this product roundup, we'll delve into Rocket.Chat's latest features with a spotlight on the enhanced personalization of the live chat widget. We'll navigate through key usability upgrades and notable bug fixes, all tailored to provide a superior and customizable Rocket.Chat experience. Let's explore what's new and improved!

Organizational Change Management: A Guide for Modern Leaders

As a modern leader, you understand the importance of managing change within your organization to drive growth and success. In this article, we will explore the change management process and provide valuable insights to help you navigate through it effectively. So, whether you are a seasoned leader or new to managing change, this guide has something for you. Let’s dive in and discover how you can successfully manage change within your organization!

20 defining characteristics of high-potential employees

Finding and developing high-potential employees (HiPos) has become critical for businesses hoping to maintain growth and competitiveness in the fast-paced world of modern business. In addition to being top achievers, high-potential employees are those who possess the skills, drive, and dedication necessary to succeed in leadership roles within a business.

From Reactive to Proactive: Strategies for Anticipating and Addressing Customer Needs in Manufacturing

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This encompasses diverse and significant complexities to accomplish tasks ranging from automobile production to chemical refinement. Manufacturing supports the global economy by ensuring quality processes lead to the timely delivery of goods and services.

New in Basecamp: References

Now in Basecamp, linking to a message, to-do, card, event, document, or file automatically creates a Reference, instantly tying related things together. Simply copy the URL of the Basecamp item you're linking and paste it into your message, comment, chat, or ping. References appear in a separate tab alongside comments. Of course, you only see References from projects and conversations that you can access.

The evolution of business software: A detailed look at present problems and future outlook

If you're reading this blog post, regardless of your job title, you’re probably using a ton of SaaS tools to optimize your business operations. In fact, it isn’t an understatement to say that the SaaS model has become somewhat of a cornerstone for many businesses worldwide. According to Gartner, despite significant layoffs in the tech industry over the last year, IT spends are showing no signs of slowing down.

Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.