Have you ever seen employees covering for their co-workers by punching their time cards? Or maybe you’ve noticed inconsistencies in your payroll records, making you question your workforce’s honesty. If so, welcome to the world of “buddy punching,” where one employee punches in for another, causing payroll and HR issues for your business.
Boost your call center's performance with these 11 key managerial skills. Dive deep into the roles and responsibilities of a call center manager and explore how to identify these skills during the hiring process. Also, see how an employee monitoring tool like Insightful can make call center management more effective and efficient.
Looking to empower your call center agents and excel in customer service? This insightful guide provides a deep dive into call center training, offering eight strategic best practices for effective training. Learn how to align training with business goals, foster a culture of continuous learning, leverage technology, and more. Find out how Insightful, a leading workforce analytics platform, can help optimize your training programs for maximum efficiency.
Even though Software-as-a-Service (SaaS) has existed since the 1990s, the pandemic’s early stages coincided with its peak. Following the initial lockdowns of 2020, telecommuting and hybrid workplaces are becoming increasingly popular, and more businesses are putting critical business processes onto the cloud. The industry’s answer to this demand by developing solutions that essentially cover every division and business function since then has been one of the largest SaaS trends.
Hourly. Project-based. Value-based. Hybrid. There are a ton of pricing models available for agencies, and while the options listed above do have advantages, they’re not without their risks. For growing agencies, the pricing model you choose could have a significant impact on your profitability. That’s why working with clients on a retainer is a smart choice. Monthly retainers give you steady, predictable revenue and make it easier to structure your team’s workload.
Understand the importance of employee engagement in averting economic stagnation. Discover how poor management impacts employee wellbeing, relationships, and the economy. Learn effective strategies for improving engagement, the role of effective management, and how evidence-based practices can drive engagement and productivity. Discover how Insightful's office performance tracking programs can help you implement these strategies and contribute to global economic growth.
As remote work becomes the norm, businesses face new challenges in ensuring security and productivity. This guide takes you through the key issues, from cybersecurity and data privacy to employee monitoring and IT infrastructure management. Learn about the significance of Remote Desktop Protocol (RDP), the use of real-time screen monitoring, and the importance of balance between productivity, security, and privacy.
