Change is the only constant in life, as the saying goes, and this rings truer than ever for today’s knowledge workers. We live in a time of sweeping shifts, from the promises and pitfalls of artificial intelligence (AI) to tech sector job cuts and learning to navigate new ways of working. It seems only natural then, that people might feel the need to upskill in the face of certain uncertainty.

The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers and supply chain issues were just a few of the challenges that business owners have faced over the past three years. But retailers who got creative – and engaged with their customers in new and innovative ways – surged past the competition. Learn how to boost your retail CX with Zendesk and AWS.

Some manual tasks can be tedious and time-consuming for IT agents of all tiers. Especially when they have to stick to standard routine activities. To address this, IT support automation systematizes service desk processes, saving your organization time, effort, and resources. But we know that sometimes it's hard to spot what is most convenient to automate. You shouldn’t automate anything or everything.

In today’s digital landscape, project managers in remote teams rely on efficient collaboration and seamless communication to stay productive. Asana, a popular project management tool, offers powerful integrations with other essential platforms to enhance teamwork and streamline workflows. In this article, we will delve into the best Asana integrations for Slack, Drive, and Zoom. Discover how integrating these tools can optimize project management processes and boost productivity for remote teams.

Are you an avid Asana user looking to streamline your project management process and enhance team productivity? Look no further! In this article, we will delve into the world of integrating Asana with time tracking tools, offering you a comprehensive guide on the best practices to follow. With these integrations, you’ll be able to seamlessly track time, monitor progress, and optimize your project workflow within Asana.

Welcome back to the fourth installment in our ten-part series covering The Complete Guide to Customer Service Transformation. We’ve established the financial implications of Service Optimization, and now we’ll explore how to engage your organization’s leadership and inspire your teams to share in this vision. Regardless of your position within an enterprise, securing the support of your team, colleagues, and leadership is crucial to the success of your initiative.

In mobile development, push notifications are vital to support the full UX of the app and to sustain user engagement. However, integrating push notifications into your app can be a complex chore, involving a multitude of tools, APIs, token management, and more. This is precisely the puzzle that Courier, a notification platform and API, can help you solve.

Transactional emails are an integral part of today's digital experiences, playing a significant role in user interaction and engagement. They are automated emails, tailored to each user, triggered by specific user actions or behaviors within a product or platform.

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the best help desk software solutions. In today’s business environment, help desk software is a powerful platform that streamlines the entire support process. In this post, we’re going to dive deep into these solutions.

This morning, Microsoft Teams suffered an outage with users unable to access Microsoft Teams unless they were using the Teams client. Editor’s Note: This outage lasted about 2 hours including the time to roll out a fix, Exoprise customers knew of the issue around 35 minutes before Microsoft. Exoprise proactive monitoring first detected the outage in North America starting at 7:20 AM EDT.