Teams | Collaboration | Customer Service | Project Management

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Beyond Clocking In: Future of Time Tracking in Remote and Flexible Workforces

As flexible and remote work arrangements continue to gain prominence, traditional clocking-in and out methods no longer suffice. The future of time tracking lies in embracing innovative solutions that cater to the unique challenges of remote and flexible workforces. Only 39% of companies have modern work arrangements to facilitate remote work culture.

The ultimate guide to facilitating hybrid PI planning

Tens of thousands of organisations today use PI planning as a way to align their Agile delivery teams and stakeholders to a shared mission and vision. These large-scale, multi-day, collaborative planning events help enterprises to align strategy and execution, plan a continuous flow of value to the customer on a regular and predictable cadence, identify dependencies, foster cross-team collaboration, and ensure that the planning is done by those that do the work.

How AI will Help Businesses Understand Customers Better l Conversations with Zendesk Podcast

On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged.

A PM Certification. What's the Process and is it Worth it?

Congratulations! You managed to get the project management job position (pun intended). Now, what’s next? Besides having experience handling teams and projects, what else do you need to be a doo project manager? Surely the thought of whether or not to get certified has crossed your mind. Certainly, there are pros and cons to both sides of the argument, and it can be tough to decide what is best for you. As always, Monitask has you covered!

Integrating Asana with Time Tracking Tools: Best Practices

Are you an avid Asana user looking to streamline your project management process and enhance team productivity? Look no further! In this article, we will delve into the world of integrating Asana with time tracking tools, offering you a comprehensive guide on the best practices to follow. With these integrations, you’ll be able to seamlessly track time, monitor progress, and optimize your project workflow within Asana.

How Customer Expectations Are Related To Customer Satisfaction

Does your customer service software help you measure customer expectations? Understanding the relationship between customer expectations and customer satisfaction is crucial to business success. Companies must grasp, understand, and manage customer expectations effectively in order to deliver experiences that meet or exceed them. When they do, businesses can use that momentum to enhance customer satisfaction, build stronger customer relationships, and drive business success.

Freshworks brings generative AI to the Fortune 5 million

During Freshworks’ Q2 ’23 Launch Event on June 22, we unveiled new product features that can bring the power of generative AI to businesses of any size. Access to AI is necessary for these new tools to have lasting business impact. The market for generative AI is expected to reach $36 billion by 2028, a tenfold jump in five years. “AI is just not a buzzword anymore,” Freshworks founder and CEO Girish Mathrubootham explained to Diginomica.