Learn about the pros and cons of employee monitoring and how Insightful finds the perfect balance between privacy and productivity.

Learn why transparency and communication are crucial in employee monitoring and find actionable steps for employers to ensure that monitoring practices are transparent and effective. Discover Insightful's employee monitoring tool that prioritizes transparency and communication.

A Gantt chart, also known as a bar chart, is a type of chart used to show the progress of a project over time. It combines elements from both timeline and project management diagrams, in that it visually organizes all the tasks in a project according to their completion dates, allowing stakeholders to easily identify delays and potential bottlenecks.

How can you improve invoicing? Invoicing is a fundamental aspect of running a successful professional services business. However, getting paid on time can be daunting, particularly when juggling multiple clients and projects. The good news is that Professional Services Automation (PSA) software provides a powerful solution that can streamline your invoicing and payment processes, ultimately leading to faster payment cycles and more predictable cash flow for your business.

Even Fintech companies are not immune to financial crises. In the last few weeks, we’ve seen banking systems collapse with yet another rise in interest rates by the Fed. Global financial regulators agree that the banking system is secure, healthy and flowing with cash. However, while that may be so, all that borrowing and decrease in consumer confidence shows just how much strain is on the financial system – and fintech customer experiences.

Want to know the difference between ActivTrak vs Teramind? If you’re looking for an effective way to track time and monitor what your team does on the job, these two employee tracking software options may have what you need. However, their features may seem quite similar, making it challenging to choose between them. But don’t worry; we’re here to help!

The first step to rock a job interview is to actually ask yourself: How can I make this better? What can I improve? Knowing you can always do better it’s key for success! If you’re able to identify your flaws and work on them, it will make a world of a difference. But, how can you do this? Fortunately for you, we have you covered! In this article, we will outline the steps that you need to take in order to give yourself the best chance of landing the job.

It’s a common story – you started out as a talented freelancer, living the dream of only doing the work you love, not answering to anyone other than your clients, and having time to spend with family and friends. The problem is, you’re extremely good at what you do, so you keep getting more clients and pretty soon you need help. Before you know it, you find yourself with a team of employees and a growing workload. As your new agency expands, so do your responsibilities.

Workforce engagement management (WEM) is an exclusive terminology to check and improve customer service agent engagement. An engaged agent is committed to his employer which simply means that he is also contributing a lot to meeting business objectives for his organization. In a contact center, the terminology typically means accomplishing exceptional customer service and individual KPI targets.