Teams | Collaboration | Customer Service | Project Management

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Top 9 Clock In & Out Apps | Workstatus

Looking for an easy and efficient way to track your employees' time and attendance? Look no further than these top 9 clock in and out apps! Whether you're a small business owner or managing a large team, these apps offer a variety of features to make tracking time and attendance a breeze. From GPS location tracking to automatic overtime calculation, these apps have everything you need to streamline your HR processes and ensure accurate payroll.

A new study reveals how to solve perhaps the single biggest problem for work leaders

Ah, the “non-routine problem.” It’s arguably the single biggest type of problem one can run into at work. New research points to a solution. Research Summary — Solving non-routine problems—problems for which current organizational, recurrent action patterns do not offer a predetermined, effective solution—can be an important source of value creation.

Remote Teams: Building Trust and Communication for Success

In recent years, remote teams have become increasingly popular as more and more businesses embrace the benefits of remote work. With remote teams, businesses can access a broader talent pool, reduce overhead costs, and allow their employees to achieve a better work-life balance. However, remote teams can also present unique challenges, including building trust and communication, which are crucial for success. ‍

Feedback Collection: Don't Over-rely on it, Product Managers

In response to customer complaints that it was becoming confusing to figure out whether they were viewing the DVD-rental or on-demand portion of the Netflix site, the company’s CEO decided to split these two services into separate businesses — and charge for each individually. The result was an updated Netflix subscription that offered streaming content only, and a new standalone DVD-rental service called Qwikster.

How to use AI to cut customer service costs in financial services

Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, fuelled by the collapse of several notable banks in recent months. As we emerge from the pandemic, however, some things haven’t changed: virtual work is the new normal. Many employees are still remote and customers expect to connect with your company on their mobile devices.

8 Business Process Management Software to Use in 2023

From managing daily tasks to improving overall efficiency, businesses rely on effective process management to stay ahead of the competition. But with so many moving parts, it can be challenging to keep track of everything. This is where Business Process Management software (BPM software)comes into play. Think of your BPM system and software as a powerful tool that helps you to manage and optimize processes, improve efficiency, reduce costs, and drive growth.

Understanding Customer Support SLAs: Maximizing Satisfaction

We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, both the driver and rider are agreeing to certain terms and conditions: picking the rider up within a designated time frame, how much the trip should cost, an estimated arrival time, and delivering the rider to their destination safely. This agreement of sorts is similar to Service Level Agreements (SLAs), which ensures service obligations and promises are kept.

Product strategy as a living document: The 4 most valuable components

Sixty percent of product managers (PMs) say that they want to learn more about how to build a product strategy, according to a 2022 Product Management Festival report. This is not surprising since a PM can drive more impact in their organization by being a strategic thinker. In fact, research by the Management Research Group suggests that behaviors associated with strategic thinking skills are: Product strategy is like a story a PM tells themselves, their team, and their stakeholders.

How to self evaluate yourself as a professional

Self-evaluation is an important part of professional development. It allows you to reflect on your strengths and weaknesses, and identify areas in which you need to improve. In this guide, we will discuss the different types of self-evaluation, as well as how to write a performance evaluation self-assessment. So whether you’re looking to improve your skillset or just want to get a better understanding of your strengths and weaknesses, this guide is for you! Keep reading.