Teams | Collaboration | Customer Service | Project Management

%term

Software For Consultants: 5 Must-Have Tools

Software for consultants can have a tremendous impact on service delivery. With access to the right technology stack, you can elevate service delivery and offer greater levels of service to clients. It’s true that a man is only as good as his tools. Whether you are working for a large consulting firm or operating a one-man band, there is a number of tools available. ‍ In this guide, we will explore a range of useful tools to consider adding to your technology stack.

Client Management Strategies for Agencies That Make Everyone's Lives Easier

Horror stories about poor client experiences make the rounds online, in friend circles, and between colleagues. These stories can include anything from a lack of communication to being scammed out of money for deliverables. Either way, your brand reputation extends beyond just your work; it encompasses the entire client experience. One of the best things you can do for your business is give your clients a great experience from the start.

Today's Insights, Custom Dashboards, Speed/Stability Enhancements, and More! (v8.0) | CurrentWare

CurrentWare version 8.0 is here! With this release, we’re excited to announce several new capabilities in BrowseReporter, substantial stability and speed enhancements, and a smorgasbord of functionality/quality-of-life updates.

Top Project Management Software: Consultants Rejoice!

What is the top project management software for consultants on the market? StartingPoint, of course! Sure, we’re a little biased but StartingPoint’s platform is well-equipped to meet the needs of both one-man band consultants and large firms. If you are looking to reorganize workflows and operate with scalability in mind, you need StartingPoint in your corner.

6 Uses of ChatGPT for Customer Service

Everyone in the digital and tech space is hysterical about ChatGPT. It has recently been integrated into Microsoft Teams, media such as Buzzfeed is using OpenAI to partially create content, and Intercom is employing it to enhance products. We've already seen how ChatGPT can be a tool for IT support, and now we're about to discover how to use ChatGPT for customer service. If you want to take your clients' experience to the next level, using it to help employees out can be the smart thing to do.

How to Set the Right Client Expectations

Finding clients is an important job for agency owners. Clients keep the lights on and your employees paid. But even more important is finding a way to keep existing clients happy and coming back for more work. When you do the hard work to land a new client, the last thing you want is for them to leave. It costs 5x to 25x more money to replace a client than it does to retain them. Meaning if you lose too many clients, your business is on a slippery slope towards demise.

Capacity planning tools: 5 options for better resource management

One of project managers' hardest jobs is figuring out how to manage the capacity of their team members and streamline the team’s workload. Your team members only have a certain amount of capacity they can offer before negative effects like burnout and bottlenecks occur. However, while capacity management is important, it can be difficult to accomplish without the right tools.