Finding clients is an important job for agency owners. Clients keep the lights on and your employees paid. But even more important is finding a way to keep existing clients happy and coming back for more work. When you do the hard work to land a new client, the last thing you want is for them to leave. It costs 5x to 25x more money to replace a client than it does to retain them. Meaning if you lose too many clients, your business is on a slippery slope towards demise.

Harvard researcher Heidi K. Gardner reveals how organizations can improve collaboration and perform better as a business.

Unable to send, receive, or search email through Exchange Online? Microsoft Outlook suffered an outage for several hours last night, disrupting North America and worldwide email services.

We all know that we should keep our apps and devices up to date. From adding features to fixing problems, updates help ensure that everything works as it should. Yet many businesses put off updating their software, often sticking with old systems until they fail. There are many reasons for this, including cost, time, fear of change, and that old chestnut: if it ain’t broke, don’t fix it.

Are you feeling overwhelmed with all the tasks you need to accomplish? Do you feel like it’s impossible to get everything done in a timely manner? If so, then it might be time to start setting priority levels for tasks. Prioritizing is essential if you want to streamline your workflow and stay on top of deadlines. It helps you focus on the most important tasks first, which can help reduce stress and improve productivity.

With the rise of remote and hybrid work culture, businesses have increasingly turned to different employee monitoring methods. But employee monitoring isn’t something new. It’s been around for a long time and involves practices like monitoring clock-ins, using security cameras, and implementing GPS tracking. Is it allowed? In some cases, it’s entirely legal; in others, it can invite problems.

Calculating your customer lifetime value (CLV) can seem daunting. With so many different formulas and conflicting explanations, you might be unsure where to start or even confused about what exactly it measures. But don’t worry because we’re here to explain the ins and outs of this important metric. After all, measuring your CLV can help guide marketing spend, uncover marketing impact, and identify your most valuable customers.

“Quiet-Quitting” refers to limiting one’s efforts for one’s job by limiting oneself to work specified in job descriptions. When someone uses the phrase "Quiet-Quitting," they can be leaving their job at an organization. However, nobody is actually leaving their positions. Quietly leaving a job is a protest against the "hustle culture," the very culture that exalts long hours and goes above and beyond the call of duty. ‍

Patients have become knowledgeable and empowered healthcare consumers in a world where useful information is readily available. No longer restricted to merely receiving medical care, patients are demanding convenient customer experiences from their healthcare provider, such as streamlined communication channels, instant access to reports, and scheduling visits. At present, patients are even willing to switch clinics if they are dissatisfied with the services they get.

In today’s challenging economic climate, business leaders face a complex challenge: cut costs wherever possible, yet continue to invest in areas that drive long-term sustainable growth and profitability. One easy target for the chopping block is the complex, unwieldy tech stacks full of legacy software, some of which have never been fully implemented. Leaders are scrutinizing those budget items like never before.