A couple of years ago, Erik was straight out of college and beyond excited to land his first real job. To make it even better, his team members were welcoming and dedicated. Erik was thrilled to be part of a team that was making a difference for the company. But as time went on, the shine began to wear off. Erik lost interest in his work and started to see his job as a paycheck more than anything else. What happened? Erik became a disengaged employee. How does an engaged employee become disengaged?

Knowledge management is the ITIL practice that increases service desk resolution rates, and improves technical skills and everyone’s experience. Done well, a shared knowledge base will help technical teams and end-users. In this sense, knowledge base articles are a great way to build a library that provides valuable insights into how things work. By giving access to these articles, we are spreading resourceful information (a great asset!) across the organization.

Not meeting a deadline is not a death or life issue, but indeed it makes everything very complicated. Deadlines exist for a reason as they ensure that work is completed on time and that everyone is aware of what needs to be done and happy at the end of the day! Unfortunately, many employees do not take deadlines seriously, which can cause problems for the team as a whole. In this blog post, we will discuss 10 ways to get your team to respect deadlines.