Teams | Collaboration | Customer Service | Project Management

%term

What is Courier | 30 Second Pitch | CodeStory S4E13 | Troy Goode | Notifications | multi-channel

Courier is the fastest way to design your notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email–with a single Courier API rather than having to integrate each provider API separately.

Customer Service Benchmark Report: Travel & Hospitality. See the customer support winners and losers

We’re announcing the launch of our latest Customer Service Benchmark Report! In this version, we’ve analyzed how 3,000 of the world’s largest and most well-known travel and hospitality companies provide email and social support. In our most comprehensive study yet, we’re seeing how airlines, hotels and resorts, online travel agencies, cruise lines, car rental companies, rail and bus companies, and venue and event spaces stack up. Here’s the highlights from our Customer Service Benchmark Report – Travel and Hospitality edition.

10 out of the box ways you use Miro

In celebration of Miro turning 10 this week we wanted to highlight 10 out of the box ways you’ve used Miro. We love hearing the ways Miro has helped you create and collaborate with your team but more and more we’re seeing Miro used for fun personal projects. From writing a novel to playing Dungeons and Dragons, the Miro community continues to surprise us and we can’t wait to see the unique use cases you discover next.

6 Customer Experience Trends to Watch Out for in 2021

Over the past few years, customers’ expectations from companies have come to grow. And the race is all about who can fulfill their demands. However, it’s not just about winning the race. But pressuring companies into finding a balance between the expected customer experience and what they, as companies, can offer given their resources and priorities.

Miro for Microsoft-powered software development teams

Whether solving major infrastructure issues or resolving a bug, developers rely on visualization of complex architectures to get the job done. It’s critical to getting a shared understanding so that all the moving pieces work as one cohesive unit. Code editing environments like Visual Studio help Microsoft’s network of millions of developers navigate code, debug, test, and complete code.

Meet five exceptional founders whose companies empower parents for success

In 2012, the United Nations General Assembly announced the first annual Global Day of Parents. Since then, June 1st has become a day dedicated to appreciating parents for their selfless commitments and sacrifices. At Asana, we’ve been intentional about fostering an inclusive environment where everyone—including parents and caregivers—feel supported and can be themselves at work.

Coworking Trends: 11 Predictions for 2021

Nowadays, everyone is wondering about what the future workplace will look like. The millennial generation is taking over the global workforce, and their preferences are giving birth to new trends. Remote work is becoming more relevant by the day in the business world. People who work remotely have the option of working from home or another place of their choice. However, work from home no longer appeals to everyone.

How to figure out if your CSAT benchmark is realistic (checklist included)

So you have a Customer Satisfaction Score (CSAT) benchmark. How do you figure out if the benchmark you’re using is realistic? Benchmarking can be a very helpful exercise but, if done wrong, can hinder team performance by setting unrealistic goals or expectations.