This month we’re thrilled to bring you some exciting new updates in Teamwork, Teamwork Mobile, and Teamwork Desk. From new inline editing capabilities within Table View to the Teamwork Desk Data Viewer, which helps you connect and visualize data from other sources directly in the ticket view, and new functionality within teamwork Mobile, we’ve got features that will get you to work more efficiently.

According to KPMG, 58% of consumers say being able to shop 24/7 is the number one reason they shop online. Companies have international customer bases who are online round-the-clock, and that means a decent chunk of customers will be disappointed if they can’t receive help during off-hours. The Geckoboard Customer Support Experience Report 2021 found that 50% of customer support teams are only available during business hours Monday to Friday, and only 28% are available 24/7.

Improving your company’s customer experience score by just 10% can boost revenue by more than $1 billion. In fact, simply improving your Customer Effort Score, also known as CES, can have a long-lasting impact on customer loyalty. A study by Gartner found that notably, 96% who had high-effort experiences reported being disloyal, compared to only 9% of customers with a low-effort experience.

In a world of distributed and hybrid work, it’s more important than ever for organizations to create seamless workflows that empower collaboration and enhance cross-functional visibility. That’s why we launched Asana Partners, a single platform for distributed work that connects over 200 essential application partners.

We don’t need to tell you that how we work has totally changed over the last year. More than ever, teams have had to adapt to a new normal and learn how to achieve real-time collaboration without actually being together. With companies going (and staying) remote, it’s more important than ever to implement real-time collaboration tools and create spaces to help your team communicate effectively.