Providing exceptional customer service is paramount to building brand loyalty—it’s not enough to just have a great product or service. According to the Zendesk Customer Experience Trends Report, roughly 50 percent of customers would switch to a competitor after just one bad experience. On the flip side, 75 percent are willing to spend more money on a brand that provides a positive experience.
Microsoft is introducing their new universal bot action model in the Adaptive Cards schema version 1.4. Adaptive cards were introduced by Microsoft to enable you to take quick actions across their different platforms without you having to leave the platform of your choice.
Analyst firm, Gartner, released a new report on Modern Intranet Top Practices where analyst Gene Phifer outlines the three key strategies that can make or break a modern intranet. Many intranets fail, even if they are built-in with the most complex features. In fact, Simpplr’s report revealed that the top three reasons for intranet failure were process-related. According to the Gartner report, “Governance, processes and deployment strategies can make or break your next generation intranet.
HaloITSM is proud to announce its partnership with the British number 1 tennis player, Dan Evans, up until the end of 2021. As a British organisation, we are delighted to support an athlete that not only represents our nation but inspires the up and coming generation.
As we head into the second quarter of the year, we would like to take the opportunity to provide you with an overview of some of the new HaloITSM features that were recently released. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally.
A team’s success depends on the collaborative mindset of each individual, coupled with the effectiveness of their processes. As companies grow, processes become more complex and intricate, calling for more effective means of collaboration. We know that collaboration is essential for effective business operations and employee productivity, regardless of company size or industry.
Tracking the number of hours your employees work is essential to measure their productivity and overtime hours. It also comes in handy when you have to pay employees based on billable hours. But how do you track employee hours? One way is to use a Google Sheets timesheet to record employee work hours manually. In this article, we’ll discuss the pros and cons of using a Google Sheets timesheet and help you select a good timesheet template.
India has become one of the most sought-after offshoring destinations in the world, even outranking some countries in Latin America and Eastern Europe. For some companies, offshoring to India is a strategic necessity for cost savings. For others, it is a ticket to expand their overseas operations. In this article, we will explore why offshoring to India is increasingly popular and highlight five major companies engaged in the practice.
A few months ago it was time for the periodic service of my car. Now I have to say that my car could use a ride through the car wash. A few days before the scheduled servicing, I actually wanted to wash it. Then I thought back to the previous two times my car had received service. Each time I got it back cleaned and washed. “Nice! they’ll wash it at the garage anyway. ” I thought and I decided to skip the car wash. A few days later I was at the garage to pick up my car.
