Teams | Collaboration | Customer Service | Project Management

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6 Government communications strategy examples with best practices to follow

‍ A government communications strategy is a coordinated plan that aims to inform, engage, and influence the public. Effective communication is crucial for transparency, public trust, and successful policy implementation. Evaluating successful government communications strategy examples can help administrations design an effective approach to communication.

Alfie Wenegieme: How to get better at finance

Without financial results, we can’t see the impact of the decisions we make on our agency’s profit. In this episode we’re joined by Alfie Wenegieme, a seasoned chartered accountant with over 17 years of commercial finance experience. Alfie shares important metrics for us to understand, report, and improve on. We explore the fundamentals of agency finances, common issues agencies face, and tips for improving your team’s understanding of key financial metrics.

Timesheet Templates: Types with Samples And More

Timesheets are not just about tracking work hours anymore. They have transformed from simple punch clocks to improving projects and timelines, monitoring team performance, and meeting organizational goals. Timesheets help teams manage workloads, prevent burnout, and enhance productivity. In this blog, we will explore different types of timesheet templates and their benefits, from daily and weekly templates to monthly and bi-weekly options.

How to implement a governance framework that propels innovation

In today’s fast-paced business environment, innovation is the key to staying ahead of the competition. But focusing solely on acceleration and growth isn’t the solution: As you add staff, partners, and tools, you may be taking on additional security and compliance risks, creating bottlenecks in your processes ultimately hindering your own path to success.

What Is Conflict Management? (And Why Should You Care in Customer Service?)

Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.

Introducing the Craft.io Progress Dashboard

At Craft.io, our mission has always been to give product teams and leaders the tools they need to make the best-informed decisions for their products’ success. And as a product professional yourself, you know that one of the most valuable tools available to any product team is visibility. That’s why, for example, we created Craft.io’s capacity planning and product portfolio management tools.

Revolutionizing the Way Customer Support Teams Use Jira

TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.

Unveiling the Mystery: A Comprehensive Guide to VPNs

We rely on the internet daily. It keeps us in touch and entertained. Yet, risks exist—we might lose privacy or face security issues. That's where virtual private networks, or VPNs, can help. But what is a VPN, and how can it help you? This simple handbook plunges into the pool of VPNs. It breaks down how they work, their pros, and when you might need them. Tech experts and everyday web surfers alike, this guide prepares you. It helps you figure out if a VPN is the right online security tool for you.

Disney's Slack breach tells an important story

News of Disney’s alleged Slack breach shows what can happen when organisations trust centralised communications platforms that don’t use end-to-end encryption; if an attacker gets inside, they have access to everything. By contrast, in an end-to-end encrypted system, data is instead only accessible by specific cryptographically identified users and their devices. Hopefully the master storyteller can help organisations learn that relying on popular but insecure platforms is a catastrophic risk.

Get better team insights with Time Doctor's improved email notifications

As we strive to be more productive at work, being focused on what is actually important may make all the difference. At Time Doctor, we are thrilled to announce significant updates to our Email Notifications feature. These changes empower both managers and teams by giving deeper insights and increased efficiency in task and project management, by tailoring what you receive in your inbox to focus sharply on the information you need.