Chances are, your company and team priorities have changed since the beginning of this year. And you’re not alone—45% of global companies say their goals have changed at least once since moving to remote work. Without a clear communication strategy, it can be difficult to know how these new priorities impact individual work. Communicating team goals and aligning as a team is already hard to do when you’re working together in the same office.

In a previous article, you learned how to receive data from an external source. In this article, you learn how to send a request or data to an external source using outgoing webhooks. As you learned from the first article in this series, we already receive alerts in Mattermost when the temperature of our fridge is too high. But what if we want to send a request to our fridges to give us the current temperature?

Businesses are always looking for the best ways to accommodate their customers’ needs. And in this fast-paced world, they should be able to satisfy customer demands as soon as possible. Fortunately, there’s technology to help you with that. In a joint study by Avanade and Sitecore, 52% of businesses use technology to help deliver better customer support operations. As the world gets increasingly digital, service providers should deliver support through these channels.

Effective organizational communication is crucial for any successful business. Not only will it lead to more effective outcomes, but it will also help to boost employee engagement, collaboration and workplace satisfaction. Organizational communication refers to all types: from verbal to written, from formal to informal. Making sure that you have an effective strategy is key to helping your business thrive. Here are 5 key strategies to help you improve your organizational relationships.

For some organizations, the transition towards a more flexible working environment has been slow to get off the ground, with many managers fearing a lack of collaboration between the team members in separate locations. Undoubtedly, the events of 2020 have prompted teams to trial new ways of working that may previously have been met with a degree of hesitation. But now, as we become ingrained in this new culture, are key stakeholders any more convinced of the effectiveness of remote working?

We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.

Continuing our series of Geckoboard customer interviews focused on KPIs, goal setting frameworks and dashboards, we speak to Matt Bryant, Customer Service Manager for COBB Tuning. Matt tells us how COBB Tuning maintains a consistently high CSAT score with a large volume of tickets and how their dashboards have kept the team pulling in the right direction throughout the Covid crisis.

Looking to create an email policy for your business? Email policies are essential if you don’t want your employees to misuse their work email accounts. Not only does an email policy protect your business from unnecessary legal trouble, but it also creates clarity for your employees by setting proper expectations and guidelines on how to use email with the company’s computing facilities. In this article, we’ll cover everything you need to know about setting up an email policy.

Looking to improve the productivity levels at your organization, but not sure where to start? Your employees’ productivity depends on a variety of factors, and you can’t pin it down to just one or two aspects. Unfortunately, you can’t afford to leave out any of these factors either, or else you’ll have an inaccurate picture of employee productivity. But don’t worry. In this article, we’ll cover everything you need to know about the factors of productivity.

Developing a website is sometimes a lengthy, complicated, and expensive process. But with a well-thought-out website project plan, it doesn’t need to be. If you’ve decided to launch a new website, or you’re redesigning your current one, trying to organize everything can be difficult. You may already be very busy, which can make finding time for a new project extra hard. A website project plan will help you manage your time and make sure you stay on track to hit your targets.