When it comes to customer service scripts, practitioners are as divided as people are about pineapple on pizza. The benefits of using customer service scripts are manifold, but there are some serious downsides too, like sounding robotic or not displaying enough empathy. However, when used wisely, scripts can be very helpful to customer service representatives. In this blog, we cover everything you need to know about customer service scripts.

VCLB Ghent is a Belgian non-profit organization that serves pupils between the ages of 3 and 18 years old. Every two years, we offer students a free medical checkup. The organization also works with schools to support students that struggle with learning disabilities, behavioral problems, and other issues. As a multidisciplinary team, VCLB Ghent’s staff does contact tracing for schools in the event of an outbreak of a contagious disease, such as meningitis, hepatitis, or measles.

Looking for the best employee engagement software? The past decade has seen a rapid surge in the number of startups and new businesses. While this growth undoubtedly leads to a higher employment rate, it can also cause a serious problem – a high employee turnover rate. Now that employees have so many options to choose from, the companies’ pressure is to provide an excellent work culture and environment to retain their best talent.

With the pandemic that rocked the world in 2020, a spotlight has been shone on healthcare systems and the challenges there are in running these institutions. Beyond the medical and research components, there are lots of supporting departments that are still needed to ensure hospitals and medical equipment are operating effectively.

Ever wonder how the most powerful people on earth actually get so much stuff done? 🤔 People like Bill Gates and Elon Musk haven’t been super successful in their lives by accident. They’ve done it by organizing every hour of every day—scheduling their time so they’re productive and reaching their goals. This way of thinking is the crux of task management.

There are lots of pieces you need to put together to make any project successful—and none is more important than your team who is working on it. That team—your people—are known in project management speak as resources. And managing how you want them to spend their time on projects in your pipeline can mean the difference between a productive team and an overworked one.

Over the last 2 weeks the Teamwork Desk team have been gifting new features and enhancing current functionality to help you streamline your work and save you time. Here is an overview of the features released.

At the end of the day, most business owners have three major concerns when it comes to planning the growth of their business: It’s a trend I’ve seen across nearly all industries through my own business efficiency consulting and the work my company, Leverage, does for our clients. We function as a tech-enabled growth agency that helps businesses generate more revenue through marketing efforts while also saving costs by improving their operational efficiency.

Since the advent of technology, the business world has taken on a faster pace. Project management software, automated programs, and other gifts from the digital realm have made it possible to get a lot more done than we were once used to. However, with so many options at our disposal, it sometimes becomes a question of which one is the best pick. The debate between Kanban and Scrum methodologies is one that has plagued those efficiency junkies for as long as anyone can remember.

With the holiday season upon us, your customers and agents are probably taking some well-deserved time off. It might take a little extra planning to ensure your remaining support team can manage customer issues without any hassle. Thankfully, Freshdesk can help! Here are three features that we think you’ll find particularly helpful during the holidays.