Effective communication between the police and the public is fundamental to maintaining community safety and fostering trust. However, traditional channels of communication, such as calls or in-person meetings, present challenges like long wait times and restricted accessibility. Considering these problems, law enforcement agencies have begun integrating modern means of communication, including live chat, to revolutionize communication with the public.

In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies, an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011, Jackrabbit relied solely on emails to handle customer support.

Keeping track of everything is challenging, especially when running a busy business. That’s where the freelance team can come in handy! But managing freelancers can be tricky, and you must ensure they are productive and meet all your requirements. We’ve put together the top 3 tools for managing freelancers. Check them out below!

Getting work done efficiently in a fast-paced environment is not easy. Multiple distractions at the workplace make it even more challenging for companies to improve employee productivity. This is where productivity management software can help. In this post, we will compare two popular options—Workstatus and Time Champ—to help you make the right choice. The comparison will be based on each tool’s features, user reviews, pricing, and other criteria.

Time Doctor was recently awarded a prestigious spot on the 2024 Capterra Shortlist for Time Tracking Software. This shows that it is the best and most well-known software in its field. This award from Gartner Digital Markets shows how great Time Doctor’s features and benefits are, which is why businesses all over the world choose it. Take a close look at what makes Time Doctor different from other games.

Change is an inherent part of technology and Service Management — constantly evolving to meet new challenges and improve efficiency. In the realm of IT operations, the term "change request" is a pivotal tool for facilitating these necessary adaptations, guiding the transition of services and systems with precision and control. The concept of a change request spans multiple disciplines. However, keep in mind that this article zeroes in on its specific application within the service desk environment.

Are you thinking of setting up your own virtual assistant business? You’ve come to the right place. With more companies relying on remote workers, working as a virtual assistant (VA) is easier than ever. In this article, we’ll go through everything you need to know before starting your VA business.

Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly how the convergence of technology and personalized care will change center operations in the future.

Proofpoint Threat Report 2024 indicates that 80% of industries experience negative consequences due to growing data breach incidents. Rising instances of workplace non-compliance and unauthorized data exposure mostly involve threats within organizations (70%), including intentional, unintentional, and accidental internals. The alarming insider threat landscape hints at the high demand for data-critical businesses to implement a robust incident response plan and strengthen their security posture.

Why should B2B companies care about customer engagement on their collaboration platforms? Well, the truth is that the efficiency of internal tools is directly influenced by how engaging they are for users. Simply put, a platform that's easy and enjoyable to use encourages frequent use and deepens user investment - all of which are essential for any B2B enterprise aiming to thrive.