Diana Larsen is an international authority in Agile software development, leadership, and transformations. She’s also the co-author of Agile Retrospectives: Making Good Teams Great, Liftoff: Start and Sustain Successful Agile Teams, and The Five Rules of Accelerated Learning. Her most recent book, Lead Without Blame, is particularly relevant now, as it addresses the crucial need for enterprises to build resilient teams in today’s increasingly competitive and challenging landscape.

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.

When you envision “automation,” what comes to mind? For many people, it's images of large automotive assembly lines. Deploying robotic arms and other modern marvels, these manufacturing facilities are monuments to the power of automation. However, the real automation revolution today happens outside the manufacturing floor. In offices around the world, automation software is transforming knowledge work—particularly solutions that incorporate artificial intelligence (AI).

All companies rely on effective compliance to protect data and streamline business operations. The advantages of automating knowledge work are infinite. Companies can implement a comprehensive database to store institutional knowledge. This approach helps organizations minimize the risk of cyberattacks, avoid document mismanagement, and enhance workflows in every department. Organizations can then focus on superior customer service.

Managers can stroll around cubicles and in offices to observe what employees are working on and ask for progress reports. They can also spot physical cues of unproductivity, like absent-mindedness or task aversion. Remote managers, on the other hand, have the unique opportunity to harness trust and technology to determine whether employees are working. This technological empowerment allows them to manage their remote teams, even without physical proximity, effectively.

Navigate the challenges and opportunities of remote work. Follow these 10 steps of structured monitoring and strike a balance between monitoring and maintaining trust.

Microsoft Teams is leading the way in innovation in the rapidly changing digital workplace space, particularly with the recent release of Copilot features that improve efficiency and simplify collaboration. Tools that promote efficient communication and remote work are more important than ever as it become more mainstream. That’s exactly what Microsoft’s latest announcement promises, bringing AI-powered improvements meant to turn Teams into a vital tool for employees everywhere.

Efficient time management is essential for maximizing productivity and achieving project success. One method gaining increasing popularity is agile time tracking. This practice enhances traditional methods, offering dynamic solutions for modern teams. In this comprehensive guide, we’ll delve into the complexities of agile practices, providing actionable insights and best practices to unlock your team’s full potential.

Knowledge work automation is poised to reshape multiple industries. This is especially true in professional services. In this sector, knowledge is often the primary deliverable. Accounting industry workers handle huge amounts of client data. They also manage sensitive information and face tight deadlines. Workflows, security and compliance, client satisfaction, and firm growth are major priorities for these professionals.

With the launch of its AI-powered platform, Zoom Workplace, Zoom Video Communications has made a significant advancement in the rapidly changing field of digital workspaces. Together with updates to the AI Companion, this platform seeks to transform teamwork through increased output, smoother connections, and more flexible work arrangements. Here’s a closer look at how Zoom is changing the way people collaborate in contemporary offices.