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10 Best Construction CRM Software Reviewed for 2024

The construction industry is moving from strength to strength. Among the trends that are emerging in 2024 is the way that technology, including construction management software, is enhancing project efficiency and accuracy. This is where construction CRM software comes in. After all, the industry thrives on strong client relationships and meticulous project management. Traditional methods can make tracking leads, proposals, and project details a nightmare.

BPO vs KPO: 10 Differences That You Must Know

BPO vs KPO: Outsourcing business services is a well-established technique among many established corporations. Often, small businesses don’t have enough resources to build an in-house team. They opt for outsourcing, be it knowledge process outsourcing (KPO), which involves delegating high-level tasks demanding specialized expertise or problem-solving to external organizations, or BPO call centers, which manage client queries.
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SaaS and Microsoft 365 Service Level Agreement Credit Recovery

In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We'll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels. These credits are applied to customer accounts as monetary refunds or credits to be used for future services.

Recognition strategies for managing remote employees: Tips to boost motivation and prevent employee burnout

When employees feel valued and recognized as individuals, they act in ways that benefit colleagues, managers and the organization. They’re also happier, healthier and more engaged. Gallup and Workhuman studied thousands of employees across several countries to gauge the power of recognition. They found that when recognition efforts resonate, employees are: In short, recognition is a powerful motivator and antidote to employee burnout.

11 Essential Collaboration Skills for Effective Teamwork

There’s no doubt, nothing in today’s work environment is ordinary. It’s a fast-paced, interconnected, and hybrid workplace. That’s why collaboration is the recipe for a successful team. Effective teamwork is the cornerstone of high-performing organizations. It allows them to innovate, adapt, and achieve their goals. But what does it take to build a genuinely collaborative team?

Essential Toolkit: 10 Call Center Manager Skills for Success

Beyond their knowledge of payroll and inbound and outbound calls, call center managers need soft and hard work to improve team productivity and customer satisfaction. According to Forbes, leaders who are less inspiring and motivated make 47% of their direct reports consider quitting, and 93% of the time, they are rated in the bottom 10% of productivity. A competent manager should be able to handle challenging calls, handle complaints, and provide excellent customer service.

The Manager's Lifeline: Zen to Done's 10 Habits for Sanity and Success

Explore the 10 key habits of Zen to Done (ZTD) and how they address common managerial challenges. See how Insightful's workforce analytics complement ZTD, providing data-driven insights to optimize your productivity. Transform your approach to time management and task prioritization.

Top 10 AI Construction Software To Use In 2024

AI has transformed every industry’s operational landscape in one way or another. AI construction software helps enhance safety measures and refine design accuracy, making it a cornerstone of modern construction methodologies. Most construction professionals consider AI essential for improving project outcomes and operational effectiveness through AI construction site monitoring and AI project management.

How to create a culture of recognition to boost remote employee engagement

How do you celebrate the people working for you in different locations and time zones? If you’re managing remote employees, shoutouts that used to happen in staff meetings now happen in virtual huddles. Instead of bringing donuts to the office, you might give everyone a gift card for coffee. Teams that reach their targets get a bonus or unique gift. Conventional wisdom says these strategies should help with remote employee engagement.