Beyond the presentation of financial reports and performance, annual general meetings serve as vital pillars of corporate governance. They serve as a forum where shareholders and stakeholders convene for discussions, dialogues, and decisions crucial to the organisation’s trajectory.

It’s impossible to overstate how important good leadership is in today’s fast-paced and very competitive business world. Leadership is what makes team dynamics, attitude, and, eventually, efficiency possible. This piece talks about some leadership styles and strategies that can have a big effect on the work and morale of a team. It also talks about how important leadership is for better team performance.

Shrinkage is a complex problem that is common in many call centres. As the industry rises, problems become more persistent. Therefore, call centre shrinkage needs to be taken into consideration. Why and how let’s.

Cyber threats are becoming increasingly sophisticated, and data breaches can have catastrophic consequences. User Activity Monitoring (UAM) is the frontline defense for organizations seeking to protect their digital assets and maintain client and stakeholder trust. In the same light, user activity monitoring software is critical to a comprehensive cybersecurity strategy.

People often think the law industry doesn't like new technology. But, legal tech (technology made for law) has started to change this view in recent years. B2B tech products appeared to change lawyers' perceptions about productivity, streamlined processes, and client outcomes. How exactly is technology helping lawyers improve their work? Let's figure it out.

Sean C, Director at Tempting Recruitment knew his sales team would perform better if they could see their KPIs in real-time. But he didn’t have the right solution yet. Sean tells us how he improved performance by installing a TV dashboard in his outbound call center. Sean has always understood the importance of tracking call performance data – especially in his recruitment agency, which processes a large volume of outbound calls.

We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.

Every organization wants to perform its best to survive and surpass the competition in this fast-paced world. It cannot walk by itself, it cannot run by itself, it cannot fall by itself, it cannot rise by itself, nor it can reach anywhere by itself! Put simply, every organization relies on its workforce to aim and fulfill its goals. This implies that a business’s performance is directly related to that of its employees!

Aircall is one of the most popular cloud phone systems – used by sales teams and customer service teams alike. It also provides excellent reporting and analytics features, so managers can stay on top of KPIs and Service Level Agreements. However, as any good contact center manager will know, the situation on any given day can change fast – it’s not enough for one person to be on top of the team’s performance metrics.

The landscape of the roofing industry is undergoing a remarkable transformation, driven by a commitment to efficiency and sustainability. This evolution is marked by the adoption of groundbreaking innovations, including self-healing materials and advanced digital tools, heralding a new era for smarter and more resilient roofing solutions. Contractors now leverage sophisticated technologies, such as drones for aerial inspections and 3D modeling for unparalleled precision in measurements.