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Essential Toolkit: 10 Call Center Manager Skills for Success

Beyond their knowledge of payroll and inbound and outbound calls, call center managers need soft and hard work to improve team productivity and customer satisfaction. According to Forbes, leaders who are less inspiring and motivated make 47% of their direct reports consider quitting, and 93% of the time, they are rated in the bottom 10% of productivity. A competent manager should be able to handle challenging calls, handle complaints, and provide excellent customer service.

How to create a culture of recognition to boost remote employee engagement

How do you celebrate the people working for you in different locations and time zones? If you’re managing remote employees, shoutouts that used to happen in staff meetings now happen in virtual huddles. Instead of bringing donuts to the office, you might give everyone a gift card for coffee. Teams that reach their targets get a bonus or unique gift. Conventional wisdom says these strategies should help with remote employee engagement.

The Manager's Lifeline: Zen to Done's 10 Habits for Sanity and Success

Explore the 10 key habits of Zen to Done (ZTD) and how they address common managerial challenges. See how Insightful's workforce analytics complement ZTD, providing data-driven insights to optimize your productivity. Transform your approach to time management and task prioritization.

Master the Art (& Science) of Happy, High-Performing Teams with Workload Balancing

Explore the twin challenges of overutilization and underutilization in the workplace. Learn how Insightful's comprehensive solution helps managers prevent burnout, boost engagement, and optimize workloads. Discover practical tips and real-world examples of successful implementation.

10 Reasons Why Investing in Employee Productivity Tools is Crucial

Investing in Employee Productivity Tools: Imagine your employees working efficiently, accomplishing tasks from their to-do lists at lightning speed, and your office buzzing with productivity. But have you ever wondered what makes this flawless operation possible? The answer lies in the fantastic world of employee productivity tools!

The 7-Minute Rule for Payroll: Legal Insights and Practical Tips

The 7-Minute Rule is a timekeeping guideline used by employers to round employee work time to the nearest quarter-hour. This rule is particularly relevant in payroll processing and ensures that minor discrepancies in clock-in and clock-out times are handled fairly.

How Asana uses work management for employee onboarding

A company’s onboarding process can make or break a new hire’s performance. No one knows this better than Mike Jordan, Asana’s Head of Growth and Impact. With 20+ years of experience under his belt, Jordan helps Asana create the right frameworks to help every employee thrive. His team covers four main areas: Together, these areas make up the entire employee experience at Asana—including the company’s best-in-class onboarding program.

A Comprehensive Guide to Employee Performance Management

These days, it is crucial to have an efficient employee performance management system for every organization. It is becoming increasingly the case that most corporations must think about ways to improve their staff’s productivity, interest, and health to remain viable within a given market sector.

Career Development in IT: 5 Pros Weigh in [+Free eBook]

Unlocking career development in IT can feel like an exciting adventure, full of opportunities to learn, grow, and connect with others. On the flip side, it can also be overwhelming due to the many possible paths, constantly evolving technologies, and high expectations. In this article, we're sharing expert advice straight from the pros on how to move forward in the IT world.