There are many pros and cons when it comes to working from home versus working in an office. Some people are more comfortable in an office setting, while others prefer to work from home. Recently more people have been facing the choice of working from home as opposed to working from their office. This article will explain some of the pros and cons of working from home and working from your office.

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Let’s imagine for a moment that you have no idea what HR Service Management is, and picture how many Human Resources departments used to operate just a few years ago. Even today, some HR teams rely on manual processes, like chasing down signatures from legal or making trips to the IT department for hardware requests. It’s clear that this isn’t the most efficient way to handle HR services within an organization. Fortunately, there’s a more streamlined and effective approach.

Is your team delighted and motivated, or are there signs of unhappiness that you’re missing? Employee happiness and morale are essential to keeping productivity high and retaining your best talent. However, even the most engaged teams can sometimes face low morale. In this article, we’ll go through some of the most common signs that your employees might be unhappy to help you prevent it from escalating into bigger issues.

It’s challenging managing remote teams. One way to ensure everyone is productive, efficient, and on track is by utilizing a remote employee productivity monitoring software. In this guide, we’ll explore the seven best tools available to help you keep a close eye on remote workflows, ensure data security, and maintain high productivity levels.

Workplace adaptability helps you react effectively to a variety of situations. In this article, we’ll cover six ways to develop your adaptability skills, including how to become a better problem solver, embrace change, keep an open mind, practice mindfulness, and push yourself out of your comfort zone. The workplace is an ever-changing, dynamic place. A campaign that works brilliantly one day totally flops the next. The colleague you’ve always relied on is suddenly out on leave.

Growing threats have caused a grave security concern for organizations where data is at the center of business operations, including the Banking, Financial Services, Insurance industries (BFSI), and BPOs. The rising threat landscape indicates an urgent need to adopt strong countermeasures for threat mitigation and operational efficiency.

It’s challenging to stick to a project plan without clearly defined roles and responsibilities. When you define team roles, you can help teammates collaborate and work through projects more efficiently. In this guide, we’ll explain how to establish roles and responsibilities and why doing so will benefit your team’s mission. You know that chaotic feeling of managing a project where roles and responsibilities are unclear?

Should your boss use AI to measure your performance? Should all knowledge workers become prompt engineers? Dr. Li answers our pressing questions about the future of AI.

Navigating the options for call center monitoring software can be overwhelming — especially when there’s a new solution every day. But as overwhelming as this can be, not every solution is the right fit for your needs. Here, we highlight the top call center monitoring software choices. These solutions make real differences in day-to-day operations, helping call centers improve customer interactions and internal workflows.