Workplace adaptability helps you react effectively to a variety of situations. In this article, we’ll cover six ways to develop your adaptability skills, including how to become a better problem solver, embrace change, keep an open mind, practice mindfulness, and push yourself out of your comfort zone. The workplace is an ever-changing, dynamic place. A campaign that works brilliantly one day totally flops the next. The colleague you’ve always relied on is suddenly out on leave.

There are many pros and cons when it comes to working from home versus working in an office. Some people are more comfortable in an office setting, while others prefer to work from home. Recently more people have been facing the choice of working from home as opposed to working from their office. This article will explain some of the pros and cons of working from home and working from your office.

Employees leaving the organization isn’t considered a good sign as it disrupts work and costs money to hire new people. Calculating the attrition rate can help a business understand how many employees quit over time and how this can be improved. Once you know the number, you can find out why they’re leaving. Maybe the pay is low, there’s no room to grow, or the workplace culture is stressful. After finding the reasons, you can make the following changes to improve the attrition rate.

Let’s imagine for a moment that you have no idea what HR Service Management is, and picture how many Human Resources departments used to operate just a few years ago. Even today, some HR teams rely on manual processes, like chasing down signatures from legal or making trips to the IT department for hardware requests. It’s clear that this isn’t the most efficient way to handle HR services within an organization. Fortunately, there’s a more streamlined and effective approach.

Call centers are essential for many organizations since they assist and support clients. They respond to various inquiries, from bills and basic customer services to tech support and items. To deal with this, call centers often have strict ticket rules that ensure every customer problem is tracked, ranked, and quickly fixed. These rules help keep customer service organized, but they also show how important it is to have strong BPO management methods to keep an eye on things.

It’s challenging managing remote teams. One way to ensure everyone is productive, efficient, and on track is by utilizing a remote employee productivity monitoring software. In this guide, we’ll explore the seven best tools available to help you keep a close eye on remote workflows, ensure data security, and maintain high productivity levels.

Growing threats have caused a grave security concern for organizations where data is at the center of business operations, including the Banking, Financial Services, Insurance industries (BFSI), and BPOs. The rising threat landscape indicates an urgent need to adopt strong countermeasures for threat mitigation and operational efficiency.

Should your boss use AI to measure your performance? Should all knowledge workers become prompt engineers? Dr. Li answers our pressing questions about the future of AI.

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Managing a call center with dozens, maybe even hundreds of agents, each day brings a fresh wave of customer inquiries, complaints, and support requests. Amidst the chaos, how do you ensure that your agents perform at their best, follow company policies, and deliver top-notch customer service?