How to Build a High-Performing Remote Customer Service Team
Building a successful customer support team isn't easy, especially in a remote environment. But, it can be done, and we'll show you how.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Latest News
9 Top Apps For Employee Hour Tracking
Employee time-tracking can be quite challenging due to various reasons: However, numerous tracking solutions exist to address these challenges. The tricky part is choosing the right & customizable work-hour management tool that fits your business requirements. To simplify your decision-making process, we’ve compiled a comprehensive list comparing 9 top-time clocking apps suitable for small businesses in 2023.
Tech leaders' new edge: Strategic and deeply human
Today’s IT leaders are no longer just operators. They’re strategists and deal-makers. According to a recent report on the state of today’s IT leader published by The Work Innovation Lab, a think tank by Asana, there’s been a dynamic shift in today’s IT environment away from traditional IT roles toward strategic partnership roles.
Sponsored Post
Customer Satisfaction Workflows: Why They Matter & Key Elements
Customer satisfaction workflows play a critical role in delivering exceptional experiences. The efficiency and effectiveness of these interactions mold the overall experience. Think of these workflows as a synchronized machine that manages customer interactions routinely. The objective is clear: to meet and exceed customer expectations consistently. With effective design and implementation, these customer satisfaction workflows can transform the customer journey, enhancing your brand's reputation.
Navigating HR's evolution in 2024
To say it’s been a rollercoaster few years in people management would be an understatement. Although things aren’t back to ‘normal’, we have entered a kind of normalization phase. Workers and managers are collectively figuring out what the future will look like.
Unlocking the Potential of Hidden Teams in the Workplace
Unlock the secrets of hidden teams in the workplace with our comprehensive guide. Discover how to spot these covert collaborators, effectively manage their unique dynamics, and integrate their innovative efforts into your organizational strategy. Embrace the digital shift and utilize Insightful’s remote employee monitoring software to harness the full potential of hidden teams, driving progress and creativity in your business.
How to embrace the human side of leadership
Anu Bharadwaj, President of Atlassian, shares the hard-won lessons that help her foster connectedness on her teams in a distributed world.
Elevating Customer Support: Five Goals to Focus On
In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.
Christmas 2023 Version Update: Advanced Revenue Forecasting & Sage Intacct
Ever wondered what the future holds? As a Scoro user, you can now be a lot more confident about it – with our new revenue forecasting options, you’ll know exactly where you’re headed based on your pipeline and ongoing projects. And since finance is the theme of the month, we’re launching our Sage Intacct integration as well!
What is Workforce Development?
Workforce development is a term used to describe the process of empowering individuals to acquire the skills and knowledge necessary to succeed in the workforce. It encompasses a range of programs, policies, and initiatives aimed at developing a skilled and competitive workforce. Workforce development is crucial for both individuals and society as a whole. It helps individuals to obtain gainful employment, advance in their careers, and contribute to the economy.