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What is a sales project manager? (And how to become one)

Do you love crushing sales goals and being part of new development? Are you the type of person who wants to make a direct contribution to the agency you work for? If you answered an enthusiastic “YES” to these questions, a sales project manager position may be right up your alley. For projects to succeed, they need strong leaders to manage timelines, work well with teams, and solve problems that could impact the deliverable. This role isn’t for everybody.

9 ways agencies can reduce churn and strengthen client retention

Is your customer churn rate stopping you from growing your agency? In an industry where most agencies have a relatively small number of customers, loyalty is incredibly important. Unfortunately, there are all sorts of ways that customer experience and satisfaction can suffer. Potential causes of customer churn include poor customer service, inattention to customer needs, and a weak onboarding process.

The role of the cost breakdown structure (CBS) in effective project planning

Projects have lots of moving parts that can make it difficult for agencies to create an accurate budget. But while that’s true, not having an accurate budget can result in negative consequences, like not having enough money allocated or being too optimistic and ending up missing deadlines — which can significantly impact client satisfaction.

Rethinking the return to the office: Embracing a progressive future of work in India

Three years ago, the world was hit by a curveball called Covid-19. Companies had to scramble without a game plan, and leaders joined forces to protect their teams. Work From Home (WFH) became the knight in shining armor, even for tech giants who were WFH skeptics. Many shouted, “Farewell, traditional offices!” As the pandemic eased, remote work took over. Folks worked from different zip codes – cities, countries, even their hometowns.

Mastering the Help Desk Staffing Model: Practical Strategies for Success

As the complexity of the help desk staffing model continues to grow, businesses grapple with essential questions – When is the right time to expand the team? How to identify and hire the best-fit candidates? And what's the ideal headcount for an efficient service desk?

The Ultimate Guide to Employee Monitoring Software: Features, Benefits, and Ethical Considerations

Productivity translates to ROI for businesses, but we often ignore its importance for employees. Employees who have a sense of belonging and are satisfied at the of the day with their contribution towards shared & clear goals defined by their organization tend to work for longer duration. So, it is actually a win-win situation for companies when they realize productivity is a mutual factor contributing to strengthening the relationship between employees and employers.

6 surprising ways remote work helps you save costs

The COVID-19 pandemic accelerated a shift to hybrid and remote work that many business leaders saw as inevitable. There’s a lot of data about the uptake and effectiveness of ‘going remote’, and the message is overwhelmingly positive. But we’re focused on reducing costs. So let’s zero in on the costs and benefits of remote work.