We are thrilled to announce that we have been recognized as Category Leaders by GetApp, a free online service that helps organizations find the right software by securing 1st position in the Employee Scheduling, Time Clock, and Workforce Management categories. Category Leaders rankings highlight top-ranked North American software products based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend.

OZG (Onlinezugangsgesetz) is the latest example of a European-based law that aims to improve the quality of public services for citizens. The German Online Access Act is yet to be fully implemented, but the implications are far-reaching. European countries often set the trends and standards with their legislation: will there be a spillover effect, and will other countries follow the German lead? This remains to be seen in the following years.

Hardly a day goes by without mention of ChatGPT and AI. It’s all around us in media and conversations. Join us as we talk to Carolyn Clark, VP of Employee Experience Strategy at Simpplr, and Shaun Randol, EIC of Digital Publications at LAM Research and find out about life after ChatGPT, how the communication landscape might look in the future, and how AI could influence the employee experience.

I can’t believe it but it’s been a year since we last updated you about the progress of Element Call, our Matrix-based VoIP product. We haven’t been resting on our laurels though, a huge amount of work has been going on over the last twelve months, and today we bring an absolutely massive new update in Beta 3 of Element Call.

They’re so much more than resume fluff. Let’s give these “soft” skills the credit they deserve.

No two customers are alike. Just as no interaction with any one customer is always the same. Various factors, both within and outside your control, can influence a customer’s emotions and require a different approach. With artificial empathy, you can now tailor experiences to how a customer is feeling at any given moment.

As we arrive at the seventh post of our ten-part series covering The Complete Guide to Customer Service Transformation, the focus shifts towards Unified Service Management Platforms, not only on the immense value they provide, but also on how they can help to revolutionize the way customers are served.

If you are looking for a way to optimize your IT Service Management (ITSM), InvGate Service Desk and Microsoft SCCM integration might be what you need. By combining these powerful tools, you can use the potential of the data located in your Microsoft SCCM instance to boost your Service Management. Join us as we delve into the benefits and step-by-step setup process of integrating InvGate Service Desk and Microsoft SCCM to revolutionize your IT support services.

In today’s fast-paced business world, finding the right tool to streamline your organization’s processes is crucial. Whether you’re a seasoned project manager or a curious entrepreneur, we’ve got you covered. In this blog, we’ll explore 12 must-have features to look for in a PSA software. From service request management, to invoicing, and capacity planning, we’ll guide you towards making informed decisions.

Timekeeping is essential for managing projects, tracking employee hours, and ensuring accurate payroll. Technology has replaced traditional paper and spreadsheet methods with efficient solutions. Timesheets are innovative tools that simplify timekeeping, boost productivity, and streamline administrative tasks. In this article, we will explore the advantages of an online timesheet and how it can revolutionize your time-tracking process.