Teams | Collaboration | Customer Service | Project Management

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10 excellent project management tools every startup should consider

In a startup, you deal with limited resources, tight deadlines, and high expectations. Not to mention, you’re often wearing multiple hats, from visionary leader to meticulous planner. So, how do you keep your ship steady and sailing towards your goals? By finding the right project management tools. These digital lifesavers are designed to make your life easier, helping you with project planning, task management, time tracking, and workflow automation.

How to support collaboration in the Government and public sector in 2024

Today, we’re witnessing more collaboration than ever before. Technology has made it possible for people to collaborate on different sides of the globe on different projects. This is true not only for businesses and their distributed workforce, but also for scientists, physicians, and others that collaborate through international networks. We also see increased collaboration in the government and public sector compared to the past.

An essential guide to client orientation

Pop quiz: How much of your agency’s revenue comes from clients? If you didn’t answer “all of it,” the percentage is still pretty high, right? (And if it’s not — well, we want to know your secret!) Without clients, an agency can’t continue to pay its people or keep the lights on. This reality isn’t lost on managers and CEOs, and if asked, just about every one of them will say their agency is customer-centric.

How to Implement Process Improvement Management in Your Organization

Do you want to improve your confidence at work? It’s possible, and there are several things you can do to make it happen. When you have faith in yourself and your talents, success will follow. We will discuss some tips and strategies in these blog posts for becoming more confident at work. Read on for helpful advice!

Choosing secure collaboration for your enterprise business

Mattermost is a secure collaboration hub designed for technical and operations teams. Larger organizations with strict security, regulatory, and data control requirements want a collaboration platform that meets their needs. Mattermost Enterprise Edition is built for scalability and offers enhanced access controls and advanced functionality modern enterprises require. What type of organization uses Mattermost Enterprise Edition? What features are included in Mattermost Enterprise Edition?

October 2023 Version Update: Improved Collaboration with Clients

While gearing up for bigger fall releases, which will include a brand-new project view and revenue forecasting options, our focus is on smaller updates this month. Like simplifying the Stripe setup as a continuation of our recent mission to enhance client collaboration options, and doing some behind-the-scenes technical fixes to improve Scoro’s overall performance.

How to Find and Hire the Right Talent with a Recruitment Strategy

Looking to hire new talent for your team but need help figuring out how to go about it? A robust recruitment strategy is crucial in finding and securing the right fit for your organization. You can ensure that the recruiting process is smooth and successful from start to finish. The article comprehensively guides finding and hiring talent with a recruitment strategy.

Increasing Employee Productivity: 10 Simple Strategies

It’s no secret that increasing employee productivity can positively impact your business. Did you know there are simple things you can do to increase employee productivity without spending a lot of time or money? Check out these ten simple strategies and tips below to get started. Remember, the better your employees can focus and be productive, the more successful your business. Let’s dive in!

How to track Zendesk Service Level Agreement (SLA) metrics

For most Customer Support teams, keeping tabs on your Service Level Agreements (SLAs) is a huge priority. However, if you're using Zendesk, you might find that their standard reporting tools like Zendesk Explore don't always make it easy to see which tickets are about to breach their SLA, or how you are performing against your SLA targets in general.