As more employees accept remote work arrangements, there is interest in comparing the productivity of Remote vs. In-Office Work. While working from home allows for flexibility and a healthy work-life balance, working in an office setting gives a more controlled environment and face-to-face interactions. When evaluating productivity in these circumstances, organizations consider aspects including worker performance, communication, task management, engagement at work, and job satisfaction.

Artificial intelligence has revolutionized the way we interact with technology, and AI chatbots have become increasingly popular tools for various tasks. OpenAI’s GPT Chat and Google’s Bard are two prominent AI chatbots that have garnered significant attention since their release. While both chatbots leverage natural language processing to generate human-like responses, there are crucial differences that set them apart in terms of their capabilities and use cases.

Despite the hype, AI isn’t here to replace your human agents. On the contrary, when human agents and AI join forces, they form a powerful CX team – one that builds on their strengths, while minimising their weaknesses. Your agents shouldn’t be bogged down by busy work. With AI in their corner, they can instead focus on the tasks that make a difference. Which results in a better experience for all involved.

Welcome back to our ten-part blog series on Customer Service Transformation. In our previous blog post, we examined the evolving topic of B2B service trends. Today, we continue to draw further insights from chapter two of the Vivantio eBook, The Complete Guide to Customer Service Transformation – where we explore the cornerstone of this transformation – Service Optimization.

Agile project management is all the rage right now, and for a good reason! With such a success rate, it’s no surprise that more & more organizations are turning to Agile project management to improve efficiency and team collaboration. Here are the statistics showing why Agile project management is the way to go: These figures show that organizations from different industries significantly benefit from Agile project management.

In today’s rapidly changing business landscape, organizations must be agile and adaptable to succeed. A collaborative culture is key to building a team that can work together effectively and takes advantage of new opportunities. However, creating such a culture requires more than just a desire to collaborate. It requires a deep commitment to empowerment. Empowering your team members can lead to increased motivation, engagement, and better decision-making.

Dive into the world of strategic outsourcing with our comprehensive guide. Discover how outsourcing is transforming business efficiency worldwide, learn about global outsourcing titans, and explore how platforms like Insightful’s remote employee tracking can help in effectively managing your outsourced teams. Gain insights on cost reduction, scalability, resource optimization, and round-the-clock services. Start harnessing the power of global outsourcing today.

In today’s fast-paced and interconnected world, effective communication is like the secret sauce to success in the professional arena. It’s the magic spell that transforms awkward interactions into seamless conversations and boring meetings into engaging discussions.

As a business owner or marketer, you know that time is money. So, the more time you spend on repetitive marketing tasks, the less time you have to focus on growing your business. That’s where marketing automation tools come in. Automating your marketing efforts can help you save time, improve efficiency, and increase revenue. This easily helps you stay ahead of your competitors.

Building software that delivers value to customers comes naturally to us at Freshworks. Sometimes, it also comes “artificially”—such as through innovations in artificial intelligence, including generative AI. Businesses around the world are already realizing the transformative potential of generative AI through automation and productivity-enhancing tools.