Teams | Collaboration | Customer Service | Project Management

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Deep learning vs. machine learning: what's the difference?

Understanding the latest advancements in artificial intelligence (AI) can seem overwhelming, but if it’s learning the basics that you’re interested in, you can boil many AI innovations down to two concepts: machine learning and deep learning. Examples of machine learning and deep learning are everywhere. It’s what makes self-driving cars a reality, how Netflix knows which show you’ll want to watch next and how Facebook recognises whose face is in a photo.

Shaping the future of intelligent CX with Zendesk AI

The world is changing and customer experience is shifting alongside. Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve and do more for our customers. Many businesses have managed through supply chain disruptions, rising costs and the ongoing shift into the digital landscape – all while under a cloud layer of ongoing economic uncertainty. Companies are faced with tightening margins and cutting costs.

Leveraging Technology for Employee Management

In the fast-paced and ever-evolving world of business, effective employee management is crucial for driving productivity, fostering a positive work culture, and ultimately achieving success. To navigate the complexities of managing a diverse workforce and ensure optimal performance, businesses are increasingly turning to technology as a powerful ally.

Privacy and Security Considerations in Educational Messaging Platforms

Schools use more digital communication now, but they worry about keeping things private and safe. Teachers and school leaders need to know what it means to use encrypted apps that many people like. It's important to think about the good and bad things about instant messaging apps for students and teachers to stay safe when they talk online. This post discusses why keeping your messages private and secure when using educational apps is essential.

A New Era of Interactive Learning via Messenger Apps

Messenger apps are proving far more than just messaging platforms harnessed for communicating between friends and family. Most educational institutions are adopting e-learning messenger apps to help with online learning. These messenger apps provide superior online learning experiences through the online landscape. Learning through these interactive messenger apps benefits learners while improving their academic performance.

Prevent Data Theft with Workstatus: A Guide for Businesses

Data theft has become a significant concern for companies of all sizes. Safeguarding sensitive information is paramount to achieve the following: This guide explores how Workstatus, a workforce management software, can help organizations prevent data theft and ensure robust data security. Let’s dive in.

How to Balance Flexibility and Efficiency in the Workplace?

The workplace environment has undergone a radical transformation in recent years. Most employees desire flexibility in their workplaces. At the same time, employers try to provide flexibility to increase employee satisfaction rates. But, the importance of maintaining efficiency and productivity is undeniable. Too much flexibility in the workplace can make the employees less efficient. There should be a balanced approach to creating a perfect work environment.

What is an agile work environment? (Benefits & drawbacks)

An agile work environment is a non-traditional workspace that allows flexible work styles and locations. While traditional offices assign employees to desks, an agile office lets teams move around the workspace to collaborate and work more efficiently. How could this type of workspace benefit your hybrid team? This guide covers everything you need to know about setting up an agile environment, including benefits, drawbacks, and a framework for success.

7 Jira alternatives for streamlining project management

Are you looking beyond Jira for your agency’s project management software? Sure, Jira offers some distinct advantages. It’s an agile project management tool that gives users a way to communicate and customize workflows and complete scrum projects. It also offers several helpful integrations. But (you knew there was going to be a “but,” right?), it’s hard to learn how to use it and the interface seems outdated and confusing.

14 project management KPIs your agency should track

To succeed as an agency — or a business of any kind — you need a clear vision of what success looks like. Is success more revenue? More clients? Higher customer satisfaction? A Super Bowl ad? All of the above? Key performance indicators (KPIs) are a time-tested way to measure performance and the success that strong performance generates. Tracking KPIs is also a part of project management best practices.